Guest Experience Specialist (Hotel)

RK RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Central Region, Singapore, is seeking a customer service representative for a hotel setting. The role involves collaborating with management, responding to guest inquiries and complaints, and maintaining high standards of service. Candidates must be professional and adaptable, with a commitment to providing excellent service. The job requires flexibility as it includes various rotational shifts throughout the week.

Responsibilities

• Collaborate closely with the Assistant Manager to provide courteous, timely service to all hotel guests.
• Respond promptly and tactfully to guest complaints, requests, and inquiries.
• Identify and understand guest preferences to ensure services align with their expectations.
• Stay well-informed about hotel facilities, ongoing functions, and local tourist information.
• Maintain professional, courteous relationships with all hotel staff and ensure clear, effective communication.
• Carry out any additional duties assigned by supervisors with diligence and professionalism.

Job description

A recruitment agency in Central Region, Singapore, is seeking a customer service representative for a hotel setting. The role involves collaborating with management, responding to guest inquiries and complaints, and maintaining high standards of service. Candidates must be professional and adaptable, with a commitment to providing excellent service. The job requires flexibility as it includes various rotational shifts throughout the week.