Guest Experience Specialist – Front Desk (Rotating Shifts)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is looking for a Guest Experience Executive. Responsibilities include providing efficient check-in and check-out services, handling guest complaints, and ensuring adherence to hotel policies. Candidates should have relevant experience in customer-facing roles and the flexibility to work rotating shifts, including weekends and public holidays. Interested candidates are encouraged to submit their CV via WhatsApp.

Qualifications

• Relevant experience in front office or customer-facing roles is required.
• Ability to work rotating shifts, including weekends and public holidays.

Responsibilities

• Provide friendly check-in/check-out service at Hotel Reception.
• Handle guest complaints and special requests professionally.
• Liaise with other departments for smooth operations.
• Maintain high standards of service and hospitality.

Skills

Customer service

Proactive problem-solving

Effective communication

Team coordination

Job description

A hospitality management company in Singapore is looking for a Guest Experience Executive. Responsibilities include providing efficient check-in and check-out services, handling guest complaints, and ensuring adherence to hotel policies. Candidates should have relevant experience in customer-facing roles and the flexibility to work rotating shifts, including weekends and public holidays. Interested candidates are encouraged to submit their CV via WhatsApp.