Guest Experience & Operations Leader

MGH Hospitality Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore seeks a full-time Resident Manager to oversee hotel operations, ensuring an enjoyable experience for guests. The role requires strong leadership and organizational skills, with responsibilities ranging from managing daily operations to team training. Ideal candidates possess 3-5 years of experience in the hospitality sector and familiarity with property management systems. This is a dynamic position that also involves providing support across various operational areas.

Qualifications

• 3-5 years of experience in the hospitality industry is required.
• Commitment to a 5-day work week including shifts and weekends.
• Experience with managing online travel agent websites is advantageous.

Responsibilities

• Oversee day-to-day hotel operations and ensure guest satisfaction.
• Monitor hotel stocks and maintain accurate financial records.
• Conduct training for team members on policies and guidelines.

Skills

Excellent communication skills

Organizational skills

Adaptability

Confidence

Tools

Property Management Systems

CloudBeds

Opera

Job description

A leading hospitality company in Singapore seeks a full-time Resident Manager to oversee hotel operations, ensuring an enjoyable experience for guests. The role requires strong leadership and organizational skills, with responsibilities ranging from managing daily operations to team training. Ideal candidates possess 3-5 years of experience in the hospitality sector and familiarity with property management systems. This is a dynamic position that also involves providing support across various operational areas.