Guest Experience Leader – Gym & Pool

Pan Pacific Hotels Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Guest Service Team Leader for their Gym & Pool facilities. This role involves enhancing guest experience through exceptional service, oversight of operations, and maintenance of high standards. The ideal candidate will have at least two years of experience in hospitality, show strong leadership, and positively engage with guests. This position offers a supportive team environment within an award-winning hotel renowned for its luxurious offerings.

Qualifications

• At least two years of relevant experience in a guest service role.
• Strong ability to manage facilities and equipment for guest satisfaction.
• Proactive attitude towards guest engagement and service excellence.

Responsibilities

• Oversee Gym & Pool operations to ensure cleanliness and guest satisfaction.
• Maintain high standards for facilities and equipment.
• Respond to guest feedback and engage with visitors positively.
• Support training and management of team members for service excellence.

Skills

Guest relations

Facility management

Customer service

Leadership

Education

Hospitality management qualification (preferred)

Job description

A leading hotel chain in Singapore is seeking a Guest Service Team Leader for their Gym & Pool facilities. This role involves enhancing guest experience through exceptional service, oversight of operations, and maintenance of high standards. The ideal candidate will have at least two years of experience in hospitality, show strong leadership, and positively engage with guests. This position offers a supportive team environment within an award-winning hotel renowned for its luxurious offerings.