Guest Experience Lead, Park Operations

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent wildlife destination in Singapore is seeking a dedicated individual to ensure smooth daily operations and deliver exceptional guest service. The ideal candidate should possess a GCE ‘N/O’ Level or above, with a pleasant and energetic personality. Responsibilities include conducting safety checks, managing ticketing operations, and motivating part-time staff. Candidates with customer service experience will have an advantage. This role requires weekend and public holiday availability.

Qualifications

• Minimum GCE ‘N/O’ Level and above.
• Pleasant, confident, energetic and outgoing personality.
• Independent and responsible team player.
• Candidates with customer service experience will have an advantage.
• Able to work on weekends and public holidays.

Responsibilities

• Ensure smooth daily operations and deliver exceptional guest service through storytelling.
• Perform accurate transactions at ticketing touchpoints.
• Conduct daily safety checks and secure guests on high-element rides.
• Resolve feedback, issues, and concerns from guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Conduct training of part-time staff.
• Educate guests on wildlife campaigns in the parks.
• Identify and propose improvements to enhance guest experience.

Job description

A prominent wildlife destination in Singapore is seeking a dedicated individual to ensure smooth daily operations and deliver exceptional guest service. The ideal candidate should possess a GCE ‘N/O’ Level or above, with a pleasant and energetic personality. Responsibilities include conducting safety checks, managing ticketing operations, and motivating part-time staff. Candidates with customer service experience will have an advantage. This role requires weekend and public holiday availability.