Guest Experience Concierge

SUNSET METT SING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hospitality provider in Singapore seeks a Guest Relations Executive to be the first contact for guests, providing exceptional service from arrival to room settlement. Responsibilities include overseeing front desk operations, assisting guests professionally, and coordinating with departments for a seamless guest experience. Ideal candidates will possess strong customer service skills and a proactive approach to guest interactions.

Qualifications

• Experience in front desk operations in a hospitality environment is preferred.
• Strong customer service skills and ability to communicate effectively.
• Ability to work under pressure and handle guest complaints.

Responsibilities

• Ensure smooth operations of front desk including check in, check out, and currency exchange.
• Assist guests in a friendly and professional manner throughout their stay.
• Liaise with managers regarding complaints and assist with accommodation arrangements if needed.
• Inform other departments of guest arrivals and special arrangements.
• Attend shift briefings to be aware of hotel operations.
• Maintain complete guest database by obtaining necessary details.
• Complete any additional tasks as assigned.

Job description

A prominent hospitality provider in Singapore seeks a Guest Relations Executive to be the first contact for guests, providing exceptional service from arrival to room settlement. Responsibilities include overseeing front desk operations, assisting guests professionally, and coordinating with departments for a seamless guest experience. Ideal candidates will possess strong customer service skills and a proactive approach to guest interactions.