GRIT Trainee, Partnership and Inbound Sales

GrabTaxi Holdings Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading Southeast Asian technology firm is seeking a Partnership and Inbound Sales Trainee for a 6-month, full-time role in Singapore. The role involves managing merchant onboarding, conducting telesales, and collaborating on partnership strategies. Candidates should possess a diploma and be bilingual in English and Mandarin, with strong customer service skills and proficiency in Microsoft Office.

Benefits

Comprehensive Medical Insurance

Leave Entitlement

Flexible Work Arrangements

Community Involvement

FlexWork arrangements

Qualifications

• Minimum qualification: Diploma from a recognised Polytechnic or equivalent/higher.
• Bilingual in English and Mandarin, Bahasa Melayu, or Tamil.
• Strong customer service skills to handle merchant inquiries and resolve issues.

Responsibilities

• Manage inbound application channels for Merchants' onboarding.
• Conduct telesales to convert leads into acquisitions.
• Collaborate with internal units to develop partnership strategies.

Skills

Bilingual in English and Mandarin

Customer service skills

Time management skills

Microsoft Office suite proficiency

Excellent communication skills

Education

Diploma from a recognised Polytechnic

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Partnership and Inbound Sales team is dedicated to driving business growth by managing incoming sales opportunities and building strategic relationships with channel partners. This team focuses on nurturing leads, converting prospects into partners/merchants, and fostering partnerships to expand market reach, enhance engagement, and maximise revenue potential.

Get to Know the Role

This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.

As a Partnership and Inbound Sales Trainee, you will help build and nurture business relationships with Merchants and Referral Partners on Grab. Your responsibilities will include managing inbound application channels and overseeing the end-to-end onboarding process for Merchants, ensuring a seamless experience. Additionally, you will support Merchants in activating their brands on Grab's platform, while coordinating strategic initiatives with partners to drive acquisition growth.

The Critical Tasks You Will Perform

Inbound Sales

• You will follow up on leads to complete Merchants' onboarding application through the physical onboarding counter at Grab Merchant Centre, or other inbound channels.
• You will ensure assigned onboarding leads are completed and activated within Service level agreement.
• You will handle Merchant queries regarding onboarding process.
• You will conduct telesales to convert leads into acquisitions.
• You will develop an understanding of Grab's products and business goals to propose cross-sell strategies and collaborate with broader teams.

Partnerships

• You will collaborate with internal business units to agree on partnership strategies and identify value propositions for our merchant referral and advertising partners.
• You will coordinate with vendors, clients, and internal stakeholders to organize events that support partnership goals of merchant acquisition and advertising sales.
• You will oversee end-to-end operational processes for partners, ensuring efficiency and compliance with internal standards.
• You will develop decks to provide insights on partner performance during review sessions.

What Essential Skills You Will Need

• Minimum qualification: Diploma from a recognised Polytechnic or an equivalent/higher academic qualification.
• Bilingual in English and Mandarin or Bahasa Melayu or Tamil
• Competency in Microsoft Office suite to create slide deck presentation and data analysis using Excel.
• Strong customer service skills with the ability to effectively handle merchant inquiries, resolve issues, and provide exceptional support.
• Excellent written and verbal communication skills, with the ability to convey information clearly and effectively, tailored to diverse business contexts.
• Strong time management skills with the ability to prioritize tasks and manage multiple onboarding cases while observing set Service Level Agreements (SLAs).

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique