Global IT Help Desk Analyst - ITIL-driven Support

TRANSFINGO INFOTECH SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology service provider in Singapore is seeking an IT Help Desk professional to provide first-level support and ensure compliance with ITIL processes. Candidates should have at least 1 year of IT Help Desk experience, strong English skills, and be proficient with Windows platforms. A Bachelor's degree and ITIL Foundation certification are required. The role involves supporting users via multiple channels and maintaining documentation. This position offers a competitive salary range.

Qualifications

• Minimum 1 year of experience in IT Help Desk or IT Support.
• Experience working on multinational projects or global teams.
• Ability to maintain and update knowledge base articles.

Responsibilities

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Monitor ticket queues and ensure timely resolution according to SLAs.

Skills

English communication skills

Japanese language skills

ITIL Foundation certification

Proficiency in Windows platforms

Education

Bachelor’s degree in a relevant field

Tools

ServiceNow

Job description

A technology service provider in Singapore is seeking an IT Help Desk professional to provide first-level support and ensure compliance with ITIL processes. Candidates should have at least 1 year of IT Help Desk experience, strong English skills, and be proficient with Windows platforms. A Bachelor's degree and ITIL Foundation certification are required. The role involves supporting users via multiple channels and maintaining documentation. This position offers a competitive salary range.