Global Customer Care Director: Asia Service Excellence

LG ELECTRONICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Singapore seeks a Customer Care & Service Director to lead their global customer service strategy across Asia. The ideal candidate will have over 15 years of experience in customer care management, with a proven track record in optimizing service operations and driving customer satisfaction. Responsibilities include managing personnel, improving operational efficiency, and collaborating with stakeholders to enhance service delivery. Strong project management skills and business acumen are essential for success in this role.

Qualifications

• Over 15 years of experience in Customer Care & Service management.

Responsibilities

• Lead global customer service strategy across Asia sales subsidiaries.
• Establish key service quality indicators and drive continuous improvement.
• Optimize differentiated service operations in subsidiaries.
• Improve organizational structure for profit centre transformation.
• Manage and develop service personnel across subsidiaries.

Skills

Customer Care & Service management

Project management

Interpersonal skills

Problem-solving skills

Microsoft Office proficiency

Education

Bachelor’s or higher Degree in Business Management/Customer Service Management

Job description

A leading technology firm in Singapore seeks a Customer Care & Service Director to lead their global customer service strategy across Asia. The ideal candidate will have over 15 years of experience in customer care management, with a proven track record in optimizing service operations and driving customer satisfaction. Responsibilities include managing personnel, improving operational efficiency, and collaborating with stakeholders to enhance service delivery. Strong project management skills and business acumen are essential for success in this role.