Furniture Customer Service & Sales Support

COMFY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Singapore furniture brand is seeking a Furniture Customer Service & Sales Support professional to enhance customer satisfaction through effective communication and problem resolution. The ideal candidate will manage inquiries, oversee delivery schedules, and ensure positive client interactions, leveraging strong communication skills and an understanding of customer service best practices. The position offers a basic salary of $3000-$3500 and additional incentives.

Benefits

Basic salary of $3000-$3500

Team/Personal Incentive

Variable performance bonus

Incremental annual leave (12 to 18 days)

Staff credit for free product and discounts

Qualifications

• Basic understanding of lemon law, consumer rights and customer service practices.
• Able to work 5.5 days with a flexible schedule.
• Candidates with experience in customer dispute resolution will be preferred.

Responsibilities

• Respond to customer inquiries across various channels promptly.
• Confirm product order details and update customers.
• Manage delivery progress and communicate updates to customers.
• Document customer interactions for service improvement.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Multitasking skills

Job description

Furniture Customer Service & Sales Support

Job Offers & Benefits

• $3000-$3500 Basic salary
• Team/Personal Incentive
• Variable performance bonus
• Incremental annual leave yearly (12 to 18 days)
• Staff credit for free product and discount on product purchase yearly.

We are looking for a team player to join our growing Singapore Furniture Brand. We are keen to learn and improve from your contribution to our mutual success.

Candidate Role

Service customers by providing information on product availability and resolving product and service problems promptly.

Job Responsibility

• Respond promptly and professionally to customer’s enquiries from various channels: website live chat, marketplace, social platform messaging, telephone, emails and in person.
• Confirm product order details made online and update stock & delivery schedule to customer.
• Liase with freight forwarder and factories on stock fulfilment.
• Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.
• Follow up with proper closure for existing customers on their delivery and warranty issues.
• Work closely with warehouse on stock fulfilment and inventory related issues.
• Work with sales to improve nett sales.
• Document product issues for claim/re-order to supplier.
• Document customer interactions in key notes history for weekly meeting to improve value and service to customers.
• Actively request customers for good reviews.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Able to recommend alternative products or compromise to resolve sales cancellation.
• Ability to independently negotiate repair/replace products or reduce /refund sales.
• Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.
• Participate in ad hoc duties being assigned by managers.

Job Requirements

• Able to work 5.5 days (9am-6pm) per week on weekdays and alternating Saturdays. Rest day on Sundays.
• Basic understanding of lemon law, consumer rights and customer service practices.
• Strong communications and interpersonal skills especially instant message and telephone etiquette.
• Candidates with working experience in customer dispute resolution or furniture installation or repair will be strongly considered.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Ability to maintain a calm and polite manner in stressful situations.
• Excellent organizational and multitasking skills.
• Strong command of written and verbal English + other languages will be useful.
• Able to start with short notice period.

How to Apply

Submit your application with a copy of your updated Resume in MS Word Format via:

[e-mail]