Full Time Customer Service / Admin Assistant ($2000-$2300)

KLEEPERS SG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic cleaning service company in Singapore seeks a Customer Service / Admin Assistant to support operations. The candidate will handle customer communications via phone and social media, manage emails, and assist with administrative tasks. Ideal applicants should possess good organizational skills, prior customer service experience, and the ability to work independently in a friendly work environment. The role offers stable hours and opportunities for growth within the company.

Benefits

Stable working hours

Supportive work environment

Growth opportunities

Qualifications

• Prior experience in customer service is preferred.
• Good interpersonal and communication skills are essential.
• Must be organized, responsible, and detail-oriented.
• Ability to work independently and manage tasks effectively.

Responsibilities

• Monitor and respond to company phone messages.
• Handle incoming phone inquiries professionally.
• Manage company emails on a daily basis.
• Respond to customer inquiries on social media platforms.
• Gather feedback from first-time customers.
• Maintain accurate customer and lead details.
• Send follow-up messages to customers.
• Prepare and submit month-end reimbursement requests.

Skills

Customer service experience

Communication skills

Organizational skills

Detail-oriented

Job description

Job Description

We are looking for a responsible and detail-oriented Customer Service / Admin Assistant to support daily operations and handle customer communications across multiple channels. The ideal candidate is organized, responsive, and comfortable managing both customer service and administrative tasks.

Key Responsibilities

• Monitor and respond to messages received on the company phone
• Handle incoming phone inquiries in a professional and friendly manner
• Check and manage company emails daily
• Log in to Facebook and Instagram to review and respond to customer inquiries and reviews
• Contact first-time customers to gather feedback on cleaning services conducted one day prior
• Update and maintain customer and lead details accurately
• Send follow-up messages to customer leads
• Prepare and submit month-end reimbursements

Requirements

• Preferably with prior customer service experience
• Good communication and interpersonal skills
• Organized, responsible, and detail-oriented
• Comfortable using phone, email, and social media platforms
• Able to work independently and manage daily administrative tasks

What We Offer

• Stable working hours (Monday to Friday) 9am-6pm.
• Supportive and friendly work environment
• Opportunity for long-term growth with the company