Frontline Customer Service Executive [Walk-in & Online Support | Retail environment | Paya Leba[...]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resources advisory firm in Singapore is hiring a Customer Service Admin. The role involves greeting customers, handling inquiries, and performing light administrative tasks. Candidates should have some experience in customer service. The starting salary is SGD 2600 plus commission. The position is based in Paya Lebar.

Qualifications

• Experience in customer service or administrative roles is preferred.

Responsibilities

• Greet customers, answer phone calls, and respond to emails promptly.
• Handle inquiries and resolve basic complaints.
• Operate the POS system for transactions and maintain cash records.

Skills

Customer service

Communication skills

Organization

Job description

Customer Service Admin

Work Hour : Mon- Fri 9AM - 6PM ， Sat: 9AM - 1PM

Starting Salary: $2600 +Comission= $2800

Location :Paya Lebar

Job Scope

• Serve as the first point of contact for customers greeting walk in customers, answering phone calls, and responding to emails professionally and promptly.
• Handle customer inquiries, provide accurate product or service information, and resolve basic issues or complaints with a positive attitude.
• Maintain up to date knowledge of all products and services to provide accurate information to customers.
• Operate the POS system to process transactions, ensuring end of day cash handling and POS records are accurate.
• Create invoices and prepare transfer orders accurately and timely.
• Maintain a clean, organized, and welcoming front desk / reception area.
• Maintain basic housekeeping of the showroom to ensure a clean and inviting environment for customers.
• Perform light administrative duties such as data entry, document filing, updating internal spreadsheets, and inventory.
• Maintain a positive and professional attitude to enhance the overall customer experience.

Requirement

Any admin / customer service experience can apply

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279