Front Desk Customer Service Officer (Admin)

MANDALION EDUCATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An education service provider in Singapore is seeking a customer service representative. Responsibilities include assisting parents and students, managing communications, and preparing financial documents. Candidates should have a diploma and bilingual proficiency in English and Mandarin. This role requires patience, organizational skills, and the ability to work collaboratively as part of a team. Working hours are from 12:30 PM to 9:30 PM on weekdays and 9:00 AM to 6:30 PM on weekends, following a rotating schedule.

Qualifications

• Fresh graduates welcome to apply.
• Minimum 2 years of customer service experience is an advantage.
• Must have patience and responsibilities.

Responsibilities

• Attend to walk-in parents and customers.
• Handle phone calls, WhatsApp messages, and emails.
• Assist with student registration and course enquiries.
• Prepare invoices, collect payments, and handle petty cash.
• Support teachers with materials, attendance, and class dismissal.

Skills

Bilingual in English and Mandarin

Customer service experience

Organizational skills

Team player

Basic computer skills

Education

Diploma in any discipline

Job description

Responsibilities

Job Responsibilities:

• Attend to walk-in parents and customers.
• Handle phone calls, WhatsApp messages, and emails.
• Assist with student registration and course enquiries.
• Prepare invoices, collect payments, and handle petty cash.
• Support teachers with materials, attendance, and class dismissal. Perform other duties as assigned.

Requirements

Job Requirements:

• Diploma in any discipline (Fresh graduates welcome).
• Minimum 2 years of Customer service experience is an advantage.
• Effectively bilingual in English and Mandarin (to communicate with Chinese-speaking customers).
• Must have patience and responsibilities.
• Friendly, organized and a good team player.
• Basic computer skills (MS office).

Working Hours

Working Hours:
Weekdays: 12:30pm to 9:30pm
Weekends: 9:00am to 6:30pm
5-day work week on a rotating schedule, including weekends.

Notice

We regret that only shortlisted candidates will be notified.