Fraud Investigator

Apple; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a Worldwide English Fraud Investigator. This role involves analyzing orders to identify fraudulent activity and engaging with customers in verification processes. Ideal candidates will have strong analytical and problem-solving skills and be able to thrive in a fast-paced, customer-focused environment. A bachelor’s degree and 1-2 years of relevant experience are preferred. Join a dynamic team dedicated to enhancing the customer purchasing experience.

Qualifications

• 1-2 years experience in customer service or order verification type role.
• Strong written and verbal communication skills required.
• Ability to maintain a positive attitude in a high-stress work environment.

Responsibilities

• Analyze orders to identify fraudulent activity.
• Engage with customers and financial institutions in order verification.
• Build strong working relationships within the team.

Skills

Analytical skills

Problem solving skills

Customer service

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Summary

The Strategic Data Solutions team is seeking an individual with excellent analytical and research skills to join the group as a Worldwide English Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine the appropriate next steps. This role is located on the Apple campus in Singapore.

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and be able to stay self-motivated & customer focused in a highly transactional role with minimal supervision. We are skilled at speaking with both banks and customers in an order verification capacity, as approximately 20% of the work we do involves engaging customers or financial institutions. Finally, the ideal candidate will effortlessly build strong working relationships with their immediate team and members of other Strategic Data Solutions groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.

Minimum Qualifications

• Bachelor’s degree preferred, or equivalent experience
• 1-2 years experience in customer service or order verification type role
• Must be able to work a schedule from 7:00 am to 10:00pm within a 5-day work week, including holidays, with additional flexibility during high volume times of the year

Preferred Qualifications

• Excellent analytics and employ creative problem solving skills
• Demonstration of sound decision-making and good judgment
• Strong written and verbal communications
• Customer focus with an eye for identifying outliers among data sets
• Ability to maintain a positive attitude in high-stress/fast-paced work environment
• Adept at working with ambiguity
• Ability to work and make decisions independently
• Phenomenal teammate with a passion for customer protection

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.