Five-Star Estate & Guest Services Manager

JC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A top single-family office in Singapore is looking for an experienced Service Manager to oversee day-to-day operations of their luxury residential properties. The ideal candidate will have 5 to 10 years in hospitality, demonstrating strong communication skills, and the ability to manage guest services effectively. This role requires engagement with English and Mandarin-speaking residents, as well as possession of a valid Singapore Class 3 driving license. Responsibilities include managing service interactions, vendor oversight, and fulfilling resident needs.

Qualifications

• 5 to 10 years of progressive experience in hospitality as Front Office Manager or Guest Services Manager.
• Must engage effectively with English- and Mandarin-speaking stakeholders.
• Possess a valid Singapore Class 3 driving license.

Responsibilities

• Serve as the primary contact for all estate guests and residents.
• Implement Five-Star Hotel Front Office standards for service interactions.
• Anticipate and fulfill guest/resident needs promptly and accurately.
• Oversee and manage external vendors such as cleaning and maintenance contractors.

Skills

Strong communication skills

Interpersonal skills

Guest service management

Job description

A top single-family office in Singapore is looking for an experienced Service Manager to oversee day-to-day operations of their luxury residential properties. The ideal candidate will have 5 to 10 years in hospitality, demonstrating strong communication skills, and the ability to manage guest services effectively. This role requires engagement with English and Mandarin-speaking residents, as well as possession of a valid Singapore Class 3 driving license. Responsibilities include managing service interactions, vendor oversight, and fulfilling resident needs.