Fitness Services Coordinator

Tanglin Club; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A prestigious fitness club in Singapore seeks a Fitness Services Coordinator to lead member interactions and administrative tasks. This role encompasses front desk operations, managing class bookings, coordinating with fitness instructors, and ensuring seamless customer service for members. The ideal candidate possesses strong communication skills, prior experience in related roles, and a diploma or equivalent qualification. This is an excellent opportunity to contribute to member satisfaction while enjoying a dynamic work environment.

Qualifications

• Prior experience in customer service, reception, or administrative roles preferred.
• Experience in the fitness or hospitality industry is a plus.
• Strong proficiency in MS Office.

Responsibilities

• Greet members and visitors professionally.
• Manage fitness class bookings and schedules.
• Process payments for memberships and fitness sessions.
• Coordinate with gym instructors for class management.

Skills

Customer service

Interpersonal skills

Communication skills

Administrative skills

Education

GCE ‘O’ Level / Diploma or equivalent

Tools

MS Office

Booking software

Job description

The Fitness Services Coordinator serve as the first point of contact for members and visitors, ensuring a welcoming and professional experience. The role is responsible for handling front desk operations, managing fitness class bookings, coordinating schedules, and overseeing billing for personal coaching sessions. By delivering excellent customer service and efficient administrative support, this role contributes directly to member satisfaction and smooth gym operations.

KEY RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

Member Services

• Greet members and visitors in a courteous and professional manner.
• Handle membership enquiries, registrations, and renewals.
• Provide information on gym facilities, programmes, fitness classes, and personal coaching.
• Address member feedback and elevate concerns where necessary.

Class & Coaching Administration

• Manage fitness class schedules, bookings, and attendance tracking.
• Monitor class participation levels and communicate with instructors to ensure minimum numbers are met.
• Process bookings and payments for personal coaching sessions (including packages and buddy sessions).
• Maintain accurate records of class rosters, coaching schedules, and billing transactions.

Front Desk Operations

• Answer phone calls, emails, and online enquiries promptly and professionally.
• Process payments for memberships, classes, and personal coaching.
• Maintain the reception area’s cleanliness and welcoming atmosphere.
• Assist with marketing promotions and cross‑selling of classes, programmes, and PT packages.

Support & Coordination

• Coordinate with gym instructors and personal trainers regarding schedules and bookings.
• Provide administrative support to Gym Manager and Fitness Operations Manager.
• Assist in organising fitness events, challenges, and community engagement initiatives.

JOB REQUIREMENTS:

• GCE ‘O’ Level / Diploma or equivalent.
• Prior experience in customer service, reception, or administrative roles (fitness or hospitality industry preferred).
• Proficient in MS Office; experience with booking or membership management software an advantage.
• Strong interpersonal and communication skills.