Facilities Manager

SAVILLS PROPERTY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 75,000 - 90,000; Full time

Job summary

A leading facilities management company in Singapore is seeking an experienced Facilities Manager to oversee client relationships and ensure operational excellence across sites. The role involves managing reports, evaluating service response times, and implementing client feedback processes. Candidates should possess a Diploma in Facilities Management and a minimum of 10 years of experience, with strong client management skills and the ability to work independently. A Fire Safety Manager Certificate is also required.

Qualifications

• At least 10 years of relevant experience in facilities management.
• Able to lead the team independently with minimum supervision.
• Fire Safety Manager Certificate required.

Responsibilities

• Engage stakeholders to meet client expectations.
• Analyze client service request trends for improvements.
• Prepare weekly and monthly facilities reports.

Skills

Excellent client management skills

Dynamic and multi-tasking capabilities

Proactive and independent

Education

Minimum Diploma in Facilities Management or relevant discipline

Tools

CMMS for work order management

Job description

Responsibilities:

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client /stakeholder relationships across multiple levels of the organization;
• On-site key point of contact for Facilities in the client’s premises;
• Ensure effective communications and reporting to clients’ on operation matters;
• Evaluate service response time and analyse occupants’ service request trends and suggestions;
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user;
• Pro-actively assist the FM to develop and manage client / business unit relationships ensuring that the expected and consistent service levels are achieved across the sites
• Analyze client service request trends and provide suggestions for improvement. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Lead by example and groom the team in achieving maximum client satisfaction level;
• Preparing weekly, monthly facilities reports;
• Assist the FM to develop and review planned maintenance schedules with maintenance vendors;
• Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
• Ensure critical operations and sites are identified across the region.
• Establish HSSE plan for the account on site.
• Assist the FM to ensure disaster recovery and business continuity planning is implemented and maintained across the sites.
• Implement and ensure escalation procedures are in place and observed for incident and problem reporting.
• Have good knowledge of statutory legislations and requirements
• Managing work orders using a CMMS and analysing maintenance data;
• Any other scope and roles as assigned by the reporting manager.

Requirements:

• Minimum Diploma in Facilities Management, Estate Management, Building or relevant related discipline from a recognised tertiary institute;
• At least 10 years of relevant experiences in facilities management
• Able to lead independently the team of Facilities Management and properties at site with minimum supervision;
• Excellent client management skills in a corporate environment and a strong team player;
• Proactive and independent;
• Dynamic and multi-tasking capabilities;
• Familiar with CMMS for work order management;
• Fire Safety Manager Certificate.