Executive Vice President, Client Services

TP; Singapore; On-site; SGD 258,000 - 388,000; Full time

Job summary

A leading global technology firm seeks an Executive Vice President in Singapore to lead critical client relationships focusing on innovation and growth. This high-impact role requires a bilingual leader with over 15 years of experience in the BPO or tech industry, particularly in managing significant portfolios and driving new revenue streams. As the primary executive on the ground, you'll bridge strategic initiatives while fostering relationships with stakeholders, ensuring operations exceed client expectations and transform business solutions.

Qualifications

• Must be based in Singapore with unrestricted work authorization.
• 15+ years in the BPO, Tech, or Outsourcing industry.
• Proven history of reversing declining accounts.

Responsibilities

• Serve as the primary executive owner of the relationship in Singapore.
• Lead global teams across operations, IT, and sales.
• Identify white-space opportunities within the client’s ecosystem.

Skills

Native/Bilingual fluency in Mandarin

Fluency in English

Deep understanding of Singaporean and Chinese business etiquette

Experience in BPO, Tech, or Outsourcing

Ability to manage large-scale budgets

Job description

Executive Vice President, Client Services

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Maximize Your Impact with TP. Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital‑first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

TP is seeking a high‑impact Executive Vice President to take ownership of our organization’s most critical partnership with a global leader in short‑form video and social technology. This is not a maintenance role; it is a strategic revitalization mission. You will bridge the gap between our global delivery capabilities and the client’s Singapore headquarters. Your physical presence and cultural fluency will be the catalyst for restoring deep connectivity, fostering trust, and unlocking new revenue streams across Content Moderation (COMO), Trust & Safety (T&S), AI/ML adoption, and Ad Sales.

The Responsibilities & Duties

• Serve as the primary executive owner of the relationship, physically located near the client’s HQ in Singapore, to rebuild daily connectivity and trust.
• Move the relationship beyond traditional support into complex value‑added services, specifically: optimizing content moderation at scale, leading AI & ML adoption strategies, and launching and scaling Ad Sales initiatives.
• Oversee the consolidation of partners and drive the “Strive Strategy” implementation to ensure back‑office optimization and service delivery excellence.
• Proactively identify white‑space opportunities within the client’s ecosystem to sell complex business solutions.
• Lead global teams across operations, IT, and sales to ensure that the solutions promised in the boardroom are delivered on the floor.
• Being the “boots on the ground” in Singapore, ensuring face‑to‑face alignment with key stakeholders.
• Must be a “Hunter‑Farmer” hybrid—protecting the core business while aggressively identifying new operational pillars (Ad Sales, AI Strategy) to expand the wallet share.

The Qualifications

• Must be based in Singapore with unrestricted work authorization.
• Native/Bilingual fluency in Mandarin and English is required to navigate the client’s organizational culture and stakeholder network effectively.
• Deep understanding of Singaporean and Chinese business etiquette and negotiation styles.
• 15+ years in the BPO, Tech, or Outsourcing industry, with at least 7 years in a P&L ownership role managing portfolios exceeding $100M+ USD.
• Proven history of inheriting distressed or declining accounts and successfully reversing the trend to achieve growth.
• Hands‑on experience selling or managing Content Moderation (COMO) & Trust and Safety (T&S), E‑commerce Capabilities & Ad Sales, and AI/ML Adoption & Digital Transformation.
• Experience managing large‑scale budgets, forecasting, and driving profitability in a margin‑sensitive environment.
• The ability to pivot quickly between high‑level strategy (Boardroom) and operational firefighting (Floor).
• Comfortable working in a high‑pressure, high‑visibility environment where results are scrutinized daily.
• Deep understanding of how AI and Machine Learning are reshaping the BPO landscape.

Pre‑Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch‑list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.