Executive, Sea Freight, Import Customer Service

DSV AIR & SEA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced Ocean Freight Coordinator to manage the transportation of ocean freight, ensuring compliance with customs regulations and effective communication with vendors. The role requires strong organizational and problem-solving skills, alongside a minimum of three years of experience in the sea freight industry. Candidates must be fluent in English and ideally have knowledge of international trade practices. The position offers opportunities for process improvement and enhancing customer satisfaction.

Qualifications

• Minimum 3 years of working experience in the sea freight industry is preferred.
• Knowledge of ocean freight and international trade is preferred.

Responsibilities

• Ensure accurate movement of ocean freight.
• Execute multimodal transportation services.
• Handle customs clearance processes.
• Communicate with vendors and stakeholders.
• Participate in business process improvement projects.

Skills

Ability to multi-task

Effective communication skills

Fluency in written and spoken English

Strong computer skills

Attention to detail

Organizational skills

Problem-solving skills

Education

Minimum GCE O' level

Job description

Purpose and main tasks

1. Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
2. Execute multimodal FCL pre-carriage services (Hinterland Transportation) by truck, rail or barge
3. Execute multimodal LCL pre/on-carriage services (Hinterland Transportation) by truck (LTL) or rail
4. Execute country specific Import customs clearance processes
5. Handle selected Vendor facing communication and shipment related internal communication between company's stakeholders
6. Participate in ad-hoc projects related to business process improvement (Internal and External).
7. Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process.
8. Ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures.

Accountable

1. Activate and/or create shipment in TMS (TANGO)
2. Update shipment arrival information in TMS (TANGO)
3. Receive Carrier's Arrival Notice
4. Request cargo release information, documents and freight invoice from Carrier - as applicable
5. Perform required interaction incl. document transfer with external customs broker - as applicable
6. Receive Original HBL from Consignee and confirm receipt in TMS (TANGO) - as applicable
7. Check actual shipment arrival date with Carrier and confirm in TMS (TANGO) - as applicable
8. Check shipment delivery status and confirm in TMS (TANGO) - as applicable
9. Check empty container return to CY (Container Yard) and confirm in TMS (TANGO) - as applicable
10. Ensure that Original MBL is surrendered to Carrier at origin or destination - as applicable
11. Create exceptional and accessorial cost accruals in TMS (TANGO)
12. Check container arrival at CY (Container Yard) and confirm in TMS (TANGO)
13. Perform required interaction with CY (Container Yard) and port authorities - as applicable
14. Manage and resolve invoicing disputes with vendors
15. Request update from/with MDM Team (Master Data Management) as applicable
16. Receive and/or forward relevant Vendor documents to GBS for uploading into digital archive (ODM) - as applicable
17. Ensure compliance with Customer specific KPI's - as applicable
18. Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management")
19. Send delivery details to Consignee - as applicable (Sender shown as "Customer Management"
20. Provide shipment details (manifest) to customs authorities - as applicable
21. Provide "Change Advice" to Consignee - as applicable
22. Monitor container pickup status at CY (Container Yard)
23. Provide demurrage & detention details to Import Customer Management Team
24. Confirm self-pickup details in TMS (TANGO) - as applicable
25. Initiate credit check for Consignee and follow up on credit issues with Finance Team
26. Receive pick up/delivery requests from Customer Management Teams via TMS (TANGO)
27. Determine optimal vendor, routing and price
28. Provide delivery/pick up/drayage instructions to vendors
29. Confirm pick up/delivery and empty container return
30. Confirm container delivery to the CY (Container Yard)
31. Update TMS (TANGO) with truck / vendor details - as applicable (ideally done electronically)
32. Identify match-back and proactively combine load opportunities
33. Receive and check hinterland vendor invoices then forward to OA for posting
34. Prepare and submit required documents to relevant government authorities to obtain customs permit and/or certificate of origin – as applicable
35. Accuracy check of the customs required data entry
36. Creation and submission of required documents to Customs and/or Customs Broker - as applicable
37. Direct communication with Customs and/or Customs Broker - as applicable
38. Direct communication with government body - as applicable
39. Create Customs related income reserves and cost accruals in TMS (TANGO) incl. duties and taxes
40. Verify and create income reserves and cost accruals in TMS (TANGO)
41. Finalize the printing of the invoices for Handover shipments
42. Timely and accurate completion of activities in TMS (TANGO)

Responsible

1. Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
2. Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by the company
3. Support a positive, attractive working atmosphere and office environment

Informed

1. All general management guidelines, processes and developments of importance to the operational execution of ocean freight products
2. All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products
3. All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products
4. All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products

Required skills

1. Ability to multi-task
2. Effective communication skills and professional communication etiquette
3. Fluency in written and spoken English
4. Fluency in written and spoken [local] language
5. Perform well under pressure
6. Strong computer (Windows PC) skills
7. Typing skills (at least 30 words per minute)
8. Decision-making and problem-solving skills
9. Ability to prioritize and manage time
10. Attention to detail and accuracy
11. Organizational skills
12. Must work well within a team

Required education

1. Minimum GCE O' level is preferred.

Required experience

1. Minimum 3 years of working experience in the sea freight industry is preferred
2. Knowledge of ocean freight, international trade and relevant laws, regulations, Supply Chain processes and procedures will be preferred