Executive, Operations

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading guest services company in Singapore is looking for candidates to ensure smooth operations and exceptional guest experiences at their Centre. The ideal applicant should hold a diploma and have at least two years of relevant experience in the service or tourism industry. Leadership skills and the ability to handle shift work, including weekends, are essential. Strong communication skills and a passion for working with guests, especially children, will be key attributes for success in this role.

Qualifications

• Diploma holders preferred with two years' experience in service/tourism.
• Leadership and supervisory skills required.
• Good command of written and spoken English.

Responsibilities

• Ensure the smooth and safe running of the Centre.
• Deliver exceptional guest experiences and attend to feedback.
• Maintain cleanliness and hygiene, assist in staff training.

Skills

Guest Experience

Flexibility

Leadership

Communication Skills

Problem Solving

Multitasking

Education

Diploma

Job description

• Perform tasks based on standard operating procedures as well as ensuring the smooth and safe running of Centre
• Ensure Operational Excellence by delivering exceptional Guest Experience
• Attend to guest feedback on-ground and close service lapses
• Ensure the safety and security of our guests, while maintaining control within the Centre
• Assist in providing First Aid as needed
• Ensure Centre cleanliness and hygiene
• Review, propose and execute ideas to aid in improvements on centre-related and guest experience matters
• Assist in staff training, and staff issues
• Generate and review reports on a monthly basis, if required

Who We Are Looking For

• Diploma holders
• Preferably at least two years relevant experience in service/tourism industry
• Candidate with retail experience is an advantage
• Leadership and supervisory skills
• Flexibility to work shift patterrns (including weekends and public holidays)
• Confident and resourceful
• Passionate about guest experience and enjoy working with children
• Pleasant and courteous attitude, with strong communication skills
• Able to multitask, meticulous and a problem solver
• Good command of written and spoken English. Proficient in other languages will be an added advantage.
• Team player who can also work independently