Executive, Guest Experience (Singapore Oceanarium)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading entertainment and resort company in Singapore is seeking a Department Duty Manager to oversee daily operations and support the Guest Experience team. The role requires strong leadership and communication skills, with a minimum of 2 years' supervisory experience in a related field. Candidates should be proactive, able to work shifts, and maintain high service standards. The position promises a dynamic work environment where providing exceptional guest experiences is key.

Qualifications

• Minimum 2 years of operational and/or supervisory experience.
• Strong leadership and people management skills.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Lead and support the Guest Experience team during operations and events.
• Promote a safe and inclusive working environment.
• Monitor staffing levels and optimize service delivery.

Skills

Leadership

Communication

People management

Education

Diploma or Bachelor’s Degree in Business, Marketing, Hospitality

Tools

Microsoft Office

Job description

Responsibilities

• Perform the role of Department Duty Manager, acting as the main point of contact to support communication and decision-making for the Guest Experience team during daily operations and ad-hoc special events.

• Provide leadership and direction through coaching, counselling, and conducting performance reviews to guide team development and maintain service standards.

• Promote and maintain a safe, inclusive, and cohesive working environment for both guests and team members, ensuring a high standard of customer service is consistently delivered.

• Monitor staffing levels, assess operational needs, and support area development planning to optimize productivity and service delivery.

• Ensure Standard Operating Procedures (SOPs) and training documentation are current, relevant, and effectively implemented.

• Deliver a consistently positive guest experience by creating a warm and memorable environment for all visitors.

• Oversee operational readiness, ensuring all frontline activities are prepared for daily business and special events.

• Demonstrate an energetic, cheerful, and guest-focused attitude, upholding the highest standards of hospitality.

• Perform other duties as assigned to ensure seamless daily operations.

Requirements

• GCE O/A Levels, Diploma or Bachelor’s Degree in Business, Marketing, Hospitality, or any other relevant discipline.

• Minimum 2 years of operational and/or supervisory experience.

• Strong leadership and people management skills, with the ability to inspire, coach, and lead a high-performing team towards achieving operational goals.

• Excellent communication and interpersonal skills, with the ability to effectively engage with guests, colleagues, and key stakeholders across various levels.

• Proficiency in Microsoft Office and other relevant software systems for reporting, analysis, and communication.

• Willingness to work shifts, weekends, and public holidays, with the ability to operate in outdoor environments and perform duties that require prolonged standing and walking.