Entrepot Ambassador

Ascott International Management; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading international lodging company in Singapore is seeking an Entrepot Ambassador (F&B Executive) to assist in restaurant operations. The role demands high standards in guest experience, beverage quality, and adherence to regulations. Ideal candidates possess at least a Diploma in Food and Beverage, with no prior experience needed as training will be provided. Key responsibilities include guiding customers, managing seating, and ensuring satisfaction during service. The position requires teamwork in a fast-paced environment.

Qualifications

• Candidate must possess minimum Diploma in Food and Beverage or equivalent.
• No experience needed; training will be provided.
• Excellent communication and interpersonal skills.
• Excellent team player and friendly individual.
• High initiative and positive attitude.
• Able to multi-task in a fast-paced environment.
• Ability to work shifts.

Responsibilities

• Assist in restaurant operations to enhance guest experience.
• Greet and guide customers to their tables.
• Manage waiting list and seating chart.
• Check table arrangement before and during service.
• Anticipate customers' needs and requests.
• Provide menus and recommend food and beverages.
• Take accurate orders and ensure timely delivery.
• Collaborate with kitchen staff for smooth operations.

Skills

Excellent communication and interpersonal skills

Team player

Positive attitude

Ability to multitask

Education

Diploma in Food and Beverage or equivalent

Job description

COMPANY DESCRIPTION

The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company's serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.

We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully funished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transients and leisure travellers. Ascott is internationally recognised for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of "Leading Serviced Apartment Brand" in various countries that it operates in.

As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.

We are a wholly-owned subsidiary of CapitaLand Limited.

DESIGNATION

Ascott International Management: Entrepot Ambassador (F&B Executive)

RESPONSIBILITIES

The Ambassador, Entrepot will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to the Manager, Food & Beverage Service.

• Greet and guide customers to their tables and assist them in seating.
• Manage a waiting list and seating chart.
• Print special occasion menu and set up table accordingly.
• Check table arrangement before and during service, ensuring table requests are met whenever possible.
• Anticipate customers needs and be aware of all customers' requests.
• Any other ad-hoc duties as assigned.
• Be helpful, welcoming and pleasant towards each guest.
• Provide menus and offer recommendations on food and beverage options.
• Take accurate food and beverage orders and relay them to the kitchen and bar staff.
• Ensure timely delivery of orders and address any special requests or dietary requirements.
• Check on guests regularly to ensure their satisfaction and promptly resolve any issues or concerns.
• Collaborate with kitchen staff to ensure smooth flow of food orders and minimize waiting time for guests.
• Coordinate with bartenders to serve beverages and ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.
• Upsell and promote menu items and special promotions to maximize revenue.
• Set up dining tables with appropriate utensils, glassware, and condiments before guests' arrival.
• Assist with general cleaning tasks such as sweeping, mopping, and sanitizing workstations and dining areas.
• Monitor and restock supplies as needed, such as napkins, straws, and condiments.
• Communicate effectively with colleagues and supervisors to ensure smooth operations an exceptional service delivery.
• Collaborate with kitchen and bar staff to address any issues or special requests from guests.

QUALIFICATIONS

• Candidate must possess minimum Diploma in Food and Beverage or equivalent.
• No Experience Needed. Training will be provided.
• Excellent communication and interpersonal skills.
• Excellent team player and friendly individual.
• High initiative and positive attitude.
• Able to multi-task in a fast-paced environment.
• Ability to work shifts.

OTHER INFORMATION

• We regret to inform you that only shortlisted candidates will be notified
• 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려 드리오니 착오 없으시기 바랍니다.