Engineer, Service

CANATEC PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A technical services provider in Singapore is seeking a technician to deliver exceptional service for CRAC and WDS systems in data centers. The successful candidate will perform maintenance and troubleshooting, ensure compliance with safety standards, and provide client training. An ITE/Diploma in Mechanical/Electrical Engineering and at least 2 years of relevant experience are required. The role demands problem-solving skills and the ability to thrive in high-pressure situations.

Qualifications

• Minimum 2 years of hands-on experience in maintenance engineering.
• Proficient in electrical/mechanical systems troubleshooting.
• Physically fit for hands-on tasks in data center environments.

Responsibilities

• Perform periodic servicing and maintenance of CRAC/WDS systems.
• Provide technical support and onsite training.
• Complete detailed service reports after each servicing/e-call.

Skills

Technical service

Troubleshooting

Client support

Safety compliance

Documentation

Education

ITE/Diploma in Mechanical/Electrical Engineering

Tools

CRAC Systems

WDS Systems

Job description

Role Summary

To deliver exceptional technical service, maintenance, and support for CRAC (Computer Room Air Conditioning) and WDS (Water Detection System) infrastructure in data center environments. Ensure system reliability, client satisfaction, and strict adherence to safety and procedural standards.

Key Responsibilities

Technical Service & Maintenance:

• Perform periodic servicing, maintenance, and troubleshooting of CRAC/WDS systems.
• Diagnose hardware/software faults, identify root causes, and recommend solutions.
• Conduct equipment power-up/down procedures and respond promptly to e-calls (emergency calls).

Client Support & Training:

• Provide technical support and onsite training on Operation & Maintenance Manuals (OMM).
• Maintain strong client relationships, particularly with site engineers.
• Liaise with customer engineering departments to ensure compliance with company procedures and quality guidelines.

Documentation & Reporting:

• Complete detailed service reports after each servicing/e-call.
• Submit weekly/monthly reports on work activities, progress, and remedial actions.
• Maintain accurate filing, documentation, and tracking of all service records.

Site & Contractor Management:

• Monitor and manage contractor activities to ensure adherence to safety/operational procedures.
• Review site "Events and Actions," implementing corrective measures as needed.
• Plan, execute, and update daily work schedules.

Safety & Compliance:

• Strictly follow data center safety rules, regulations, and quality standards.
• Ensure all work activities comply with occupational safety guidelines.
• Support ad-hoc tasks assigned by superiors.

Requirements

• Minimum ITE/Diploma in Mechanical/Electrical Engineering or equivalent.
• At least 2 years of hands-on experience in maintenance engineering (ACMV/DX systems preferred).
• Proficient in electrical/mechanical systems troubleshooting.
• Practical knowledge of CRAC, WDS, or related critical infrastructure.
• Excellent problem-solving, analytical, and communication skills (written/verbal).
• Highly organized with ability to prioritize tasks in high-pressure environments.
• Team player with a positive, motivated, and willing-to-learn attitude.
• Candidates must demonstrate flexibility and a willingness to perform standby duties, including availability to work on weekends and public holidays, as required by operational needs.
• Physically fit for hands-on tasks in data center environments.