Director of Technology Management - United Overseas Bank

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading Asian bank is seeking a proactive Technology Operations and Service Management lead to ensure production stability and reliability. The ideal candidate will have over 5 years of experience in IT operations, capable of bridging technical and business teams. Responsibilities include monitoring applications, leading incident responses, and implementing automation solutions. Join a dynamic team focused on innovation and operational excellence.

Benefits

Equal opportunity employer

Opportunities for growth

Collaborative environment

Qualifications

• 5+ years in IT operations or service management roles.
• Experience leading cross-functional teams.
• Strong incident response and problem analysis skills.

Responsibilities

• Monitor production applications for optimal performance.
• Lead incident response and coordinate across teams.
• Maintain system reliability and implement automated solutions.

Skills

Leadership

Incident management

System reliability

Performance tuning

Capacity planning

Automation

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

ITIL framework

Monitoring tools

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Regarding the role, UOB is recruiting a proactive and hands-on Technology Operations and Service Management lead to operate within a fast-paced environment and to build resilient systems from the ground up. The role focuses on bridging technical engineering, support and business teams to ensure production stability, scalability and reliability. It involves operational excellence and embedding AI across domains.

About UOBAM

Established in 1986, UOB Asset Management (UOBAM) is a wholly owned subsidiary of United Overseas Bank. Headquartered in Singapore, UOBAM has grown extensively across Asia with local presence in Brunei, Indonesia, Japan, Malaysia, Taiwan, Thailand, and Vietnam. Our network includes UOB Islamic Asset Management in Malaysia and a joint venture with China's Ping An Trust to form Ping An Fund Management Company. We have also forged a strategic alliance with Wellington Management Singapore.

Our experienced team of more than 90 investment professionals conduct rigorous fundamental research within a proven investment framework to provide our clients with innovative investment solutions. The strength of our team lies in our commitment to investment excellence. Our performance has been recognised by the industry and we have garnered over 340 awards regionally since 1986.

Through our regional network, we offer global investment management expertise to individuals, institutions, and corporations. Our comprehensive suite of products ranges from retail unit trusts and exchange-traded funds to customised portfolio management services for institutional clients. A leader in innovation, UOBAM offers a digital option to manage investments with UOBAM Invest Robo‑Adviser, making investing simpler, smarter and safer.

Job Responsibilities

We're looking for a proactive and hands‑on Technology Operations and Service Management lead who thrives in fast‑paced environments and is passionate about building resilient systems from the ground up. In this role, you'll be the guardian of production stability, bridging engineering, support and business to ensure our tech stack is reliable, scalable and ready to grow with us.

You’ll wear multiple hats—part SRE, part incident commander, part operations strategist—helping us build with operational excellence and run with confidence while embedding AI across different domains.

Production Support & Monitoring

• Monitor and support production applications to ensure optimal performance and availability.
• Lead incident response efforts, including communication and coordination across teams.
• Conduct problem management and root cause analysis to prevent recurring issues.
• Coordinate with development teams to address and resolve bugs efficiently.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs).

Site Reliability Engineering (SRE)

• Maintain system reliability, availability, and uptime through proactive measures.
• Implement automated healing, monitoring, and alerting solutions.
• Perform capacity planning and system performance tuning to support scalability.
• Conduct regular service operational reviews and audits to ensure adherence to standards.
• Maintain and regularly test Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies.

Data Operations

• Monitor data pipelines to ensure data integrity and timely delivery.
• Manage data‑related incidents and maintain lineage tracking for transparency and traceability.

Technology Operations and Service Management

• Provide input on operational requirements during design.
• Participate in non‑functional testing (e.g., performance, failover).
• Define SLOs, SLIs, and error budgets (SRE).
• Collaborate on automation and observability tooling.
• Work with Data Engineering to define data pipelines and quality checks.
• Define service requirements and SLAs during vendor onboarding.
• Contribute to BCP/DR planning.
• Provide feedback on incident trends to improve design.
• Integrate AI into service desk operations for intelligent ticket routing, resolution suggestions, and trend analysis.
• Use AI to analyze incident trends and recommend design improvements or automation opportunities.

On‑Premises Network Devices and Operations

• Monitor and manage on‑premises network infrastructure including routers, switches, firewalls, and load balancers.
• Ensure network performance, availability, and security through proactive maintenance and configuration management.
• Conduct regular network health checks, firmware updates, and hardware lifecycle planning.
• Respond to and resolve network‑related incidents, including root cause analysis and documentation.
• Implement and maintain network segmentation, access controls, and compliance with internal security policies.

Job Requirements

• Education: Bachelor's degree in Computer Science, IT, or a related field.
• Experience: 5+ years in IT operations, service management, or related roles, ideally in high‑growth or startup environments.
• Ops Leadership: Proven ability to lead cross‑functional teams across Production Support, SRE, DevOps, and Service Management.
• Frameworks & Best Practices: Experience with ITIL framework and service management best practices.
• Incident & Problem Management: Strong track record in leading incident response and driving root cause analysis.
• Performance & Reliability: Experience in capacity planning, performance tuning, and building reliable systems.
• BCP & DR: Hands‑on experience with Business Continuity and Disaster Recovery planning and execution.
• Entrepreneurship Mindset: You're resourceful, collaborative, and thrive in environments where you can make a big impact quickly.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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