Desktop Support Officer_L3R33R7V

Axiom Technologies; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global IT solutions provider is seeking a Desktop Support Officer in Singapore. This role involves providing onsite and on-call assistance to end-users, troubleshooting various PC operating systems, and ensuring optimal service delivery. The ideal candidate should possess strong customer service skills, at least one year of relevant experience, and technical certifications such as CompTIA A+ or MCITP. Join a collaborative team that values quality delivery and problem-solving.

Qualifications

• 1 year of relevant experience in desktop support.
• Strong analytical and problem-solving capabilities.
• Ability to manage time and resources effectively.

Responsibilities

• Provide onsite/on-call assistance to end-users.
• Ensure optimal service delivery in the desktop computing environment.
• Handle Printer support and general IT troubleshooting.

Skills

Computer OS/Peripherals troubleshooting

Handling Different PC Operating Systems (Windows 7/8 and 10)

Excellent customer service and people skills

Advanced technical abilities including troubleshooting skills for Windows, Apple

Education

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS) Certification

Job description

About the job Desktop Support Officer_L3R33R7V

Axiom Technologies is a Global-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC Laptop hardware
• PC Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 01 Year of relevant experience.
• Candidate must be a citizen or PR Holder.