Desktop Support Engineer

STAFFKING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT support firm in Singapore is looking for candidates to provide L1 IT support, manage IT service tickets, and assist with network troubleshooting. Responsibilities include ensuring prompt escalation of requests and handling hardware/software support. Ideal candidates should have relevant experience in IT support. The position offers a 5-day work week and great career progression opportunities.

Benefits

Great career progression

5 Days work, Office hour

Qualifications

• Relevant experience in L1 IT support is welcome.
• Ability to address and resolve incidents and requests.
• Knowledge in network troubleshooting.

Responsibilities

• Support IT Service Management (ITSM) tickets and requests.
• Address and resolve basic incidents and logs.
• Ensure proper escalation of tickets after troubleshooting.
• Perform network troubleshooting using testing devices.

Skills

L1 IT support

Job description

Summary Benefit

• 5 Days work, Office hour
• Location: West
• Great career progression

Responsibilities

• Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support
• Address and resolve basic incident, walk in and requests, logs all incidents and requests
• Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting
• Network troubleshooting, both wired and wireless using Fluke testing device

Requirements

• Candidate with relevant experience in L1 IT support welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified

Staffking Pte Ltd (20C0358) | Annie Tan (R25139414)