Desktop Support Engineer

INFINITE COMPUTER SOLUTIONS PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A technology solutions provider in Singapore seeks a Desktop Support Support Specialist. The role involves providing technical support to users, including resolving help requests and performing asset inventories. Candidates should have at least 1 year of experience with Microsoft Windows 10 and Office 365, along with strong communication and coordination skills. The ability to prioritize effectively in a fast-paced environment is crucial for success in this position.

Qualifications

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
• Clear spoken and written English skills required.
• Experience in IT helpdesk or call center support is a plus.

Responsibilities

• Perform Desktop Support services to users.
• Receive, prioritize, document and resolve end user help requests.
• Perform imaging/re-imaging and asset inventories.

Skills

Microsoft Windows 10

Microsoft Office 365

IT helpdesk support

Remote support

Good communication skills

Good coordination skills

Job description

Roles and Responsibilities

• Perform Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirements

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers.

EA License # 14C6941