Desktop Support Engineer

TECHFOUNT SYSTEMS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore seeks an IT Support Technician to maintain and support in-house and client computer systems. The ideal candidate should have a Diploma or Degree in IT and at least 1 year of experience in desktop support. Strong analytical and troubleshooting skills are essential, along with a proactive attitude. The role includes assisting users with technical queries and fulfilling performance-related KPIs. Fluency in English is required.

Qualifications

• Minimum 1 year of experience in desktop support.
• Familiar with problem analysis and escalation processes.
• Experience in network troubleshooting.

Responsibilities

• Maintain and support clients' IT networks.
• Assist users with tech-related inquiries.
• Meet KPIs for performance reviews.

Skills

Analytical problem-solving

Customer support

Troubleshooting skills

Communication skills

Proactive team player

Education

Diploma/Degree in IT or relevant field

Tools

Windows 10 and 11

Active Directory

Office 365

Job description

Scope of Work and Responsibilities

• Analytical in solving and troubleshooting customer’s IT network and infrastructure.
• IT Support Technicians work to maintain inhouse and clients computer systems and networks.
• Help the users of a network to use relevant devices and applications by answering any questions that may arise. It is part tech job and part customer service.
• Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer.
• Able to fulfill KPI given for performance review
• Must be familiar with common PC and application software; Reloading; Backup of Desktop systems
• Any other ad-hoc duties assigned by superiors or Directors
• Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors

Soft Skills

• Strong interpersonal and communication skills.
• Strong trouble-shooting and problem solving skills;
• Proactive, flexible and energetic team player
• Possess a positive “can-do” attitude towards work.
• Fluent in English and writing

Requirements

• Diploma / Degree or other relevant qualification
• Around 1 years of experience in Desktop support
• Able to Install & deploy Windows 10 & 11 built for laptops, workstations and desktops under tight time line.
• Strong communication and tech support skills
• Strong hands-on experience on Win10 & 11, Active Directory environment
• Cloud administration such as Office 365 and Email control panel
• Experience with standard desktop imaging and packaging
• Strong network troubleshooting skills and understanding of networking.

We regret that only shortlisted candidates will be notified.