Data Scientist (Governance and Experience) - TikTok Shop

TikTok; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading social media platform in Singapore is seeking experienced data scientists to enhance e-commerce platform efficiency through data analysis. The role requires expertise in SQL, Tableau, and experience in data analysis, along with at least 2 years of people management. Candidates should have strong analytical skills and the ability to work under pressure. Join us to be part of a diverse and inclusive team driving business strategies through data.

Qualifications

• Bachelor degree or above, major in science or engineering or engaged in data statistics.
• Proficient in SQL, Tableau, and can use Python or R.
• At least 5 years' experience in data analysis.
• At least 2 years of people management experience.

Responsibilities

• Measuring and monitoring customer experience metrics.
• Collaborating with stakeholders to find RCA and action plans.
• Establishing customer experience metrics systems and providing solutions.
• Conducting deep analysis about seller and customer experience.
• Designing A/B experiments for effectiveness improvement.

Skills

SQL

Tableau

Python

R

Data analysis

People management

Education

Bachelor's degree in science or engineering

Job description

The e-commerce data science team aims to maximize the efficiency of e-commerce transactions through quantitative techniques such as mathematical statistics and machine learning. At the same time, we are committed to building a more diverse, inclusive, candid and efficient working atmosphere. We sincerely invite excellent data scientists to join us in building a first-class e-commerce platform.

Responsibilities

1. Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.
2. Collaborating with stakeholders closely to find RCA and action plans.
3. Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner.
4. Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion.
5. Designing a / b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.

Minimum Qualifications

1. Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation.
2. Proficient in SQL and Tableau, can use Python or R for data analysis.
3. At least 5 years' experience in data analysis area, experience in consumer insights is a plus.
4. At least 2 years of people management experience required.
5. Have good learning ability with curiosity to pick up domain knowledge in new areas quickly; can lead a small project team to support business.
6. Have strong ability to work under pressure and overcome challenges.

Preferred Qualifications

1. Experience in e-commerce business and analysis is preferred.
2. Overseas business experience or analytical experience is preferred.
3. Major in mathematics, statistics, computer is preferred.