Cybersecurity Operations Lead & Incident Orchestrator

ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading cybersecurity firm in Singapore is seeking a System Manager to oversee cybersecurity operations and ensure service excellence. This role demands a leader with over 10 years in IT and cybersecurity operations, strong skills in customer relationship management, and the ability to manage escalations efficiently. Join a team that aligns cybersecurity strategies with business goals and fosters continuous service improvement.

Qualifications

• 10+ years in IT/cybersecurity operations or system management.
• Proven ability to lead cross-functional teams.
• Strong background in service management and SLA governance.

Responsibilities

• Manage Day 2+ operations across all cybersecurity domains.
• Oversee escalations and ensure SLA adherence.
• Drive continuous customer service improvement.

Skills

Leadership Skills

Operational Expertise

Technical Knowledge

Business Acumen

Education

ITIL certifications

Cloud certifications (AWS, Azure)

Job description

A leading cybersecurity firm in Singapore is seeking a System Manager to oversee cybersecurity operations and ensure service excellence. This role demands a leader with over 10 years in IT and cybersecurity operations, strong skills in customer relationship management, and the ability to manage escalations efficiently. Join a team that aligns cybersecurity strategies with business goals and fosters continuous service improvement.