Customer Support Executive

Bio Laboratories Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A life science distribution company in Singapore is seeking a Customer Support Executive to perform sales administration and provide marketing support. The candidate will manage customer orders, ensure timely deliveries, and maintain high customer care standards. Required qualifications include a diploma or higher and strong computer skills, particularly in MS Word and Excel. The company offers a 5-day work week and a competitive salary package based on qualifications and experience.

Benefits

5-day work week

Medical and insurance benefits

Qualifications

• Good command of English required.
• Able to work independently and interact well with others.
• Meticulous with paperwork.

Responsibilities

• Perform sales administration and provide marketing support.
• Manage customer orders and ensure timely delivery.
• Coordinate with internal departments on shipping information.

Skills

Sales administration

Customer communication

Computer skills (MS Word and Excel)

Education

Diploma or higher

Job description

BioLab has played a leading role in providing a broad range of products and services to the life science research and clinical diagnostics markets over the past 30 years. We focus on serving customers through the innovative and responsible application of science and technology. BioLab prides itself on its efficient customer service and commitment to quality. Established and dynamic, our challenge is to find determined and innovative people to move ahead together, help articulate and own our visions to remain a forerunner in the life science distribution industry.

Customer Support Executive (in-door)

Brief Job Description

• Perform sales administration and provide marketing support to the sales team.
• To be well versed with company products and services by having a good understanding of workflows supporting these products.
• Maintain a high level of customer care and satisfaction with good and professional communication skills.

Responsibilities

• Handle a diverse range of daily sales administration duties such as sales enquiries, quotation, customer orders and reports.
• Manage customer orders through timely delivery and customer’s provided delivery schedule.
• Ensure accurate processing of orders.
• Communicate and coordinate with internal departments on shipping information.
• Provide support on freight forwarders quotations to regional distributors/customers.
• Inventory management - plan, monitor inventory level and allocate stocks.
• Liaise with suppliers to plan for shipment. Handle shipment discrepancies.
• Maintain good upkeeping of price lists, brochures and catalogs or other sales promotional materials and samples request.

Requirements

• Possess Diploma or higher, with good command of English.
• High level computer skills (especially MS Word and Excel).
• Independent personality with good communication skills. Able to work and interact well with both internal & external parties. Meticulous with paperwork.
• Must be a team player.

Benefits

• 5-day work week. Medical and Insurance benefits.
• A salary package commensurate with qualifications and experience will be offered to secure the right person for the above positions.

Interested applicants are invited to send resume with recent photograph.

Please DO NOT email to any of our other email addresses.

(We regret that only short listed candidates will be notified).