Customer Success Manager (Tagalog)

HUBSPOT ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking a Customer Success Manager with Tagalog proficiency. Responsibilities include ensuring customer growth, building relationships with key decision-makers, and defining success for customers to maximize their investment. The ideal candidate has experience with the Filipino market and a strong track record in customer relations. This role offers an opportunity to make a significant impact in customer satisfaction and success.

Qualifications

• Experience working with the Filipino market and proficiency in Tagalog.
• Proven track record in customer relationship management.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Ensure customer growth, delight, and retention.
• Build relationships with key customer decision-makers.
• Define success and create detailed plans for customers.

Skills

Customer relationship management

Filipino market experience

Tagalog proficiency

Excellent communication skills

Problem solving

Team collaboration

Tools

SaaS

Marketing automation software

Job description

What’s the role?

We're looking for a Customer Success Manager with Tagalog proficiency to join the Singapore team! If you’re obsessed with delighting customers and have a sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI, this is a role to consider! Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.

What will you do?

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
• Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
• Monitor customer health and create risk mitigation plans where needed
• Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
• Resolve customer inquiries by aligning customers with the right resources
• Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
• Identify and develop new opportunities for expanding customer's usage of new products
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

Who are you?

• Have experience working in with Filipino market and have Tagalog proficiency
• Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
• A verifiable track record of consistently meeting and exceeding revenue goals
• Excellent phone, written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email communication.
• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills.
• Well-organized, with a high attention to detail and ability to prioritise and time manage for successful execution.
• Confident, self motivated, and a true team player
• The ability to thrive in a fast-paced environment
• Demonstrated desire to learn
• Experience with SaaS & marketing automation software are a huge plus!