Customer Success Manager - Singapore

Fireblocks; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

A leading digital asset security firm is seeking a Mid-level Client Relationship Manager in Singapore. This role focuses on managing key client relationships across APAC to drive customer retention and engagement, ensuring alignment with client goals. The ideal candidate has 5+ years in Customer Success or Account Management, a strong track record with high-value customers, and excellent communication skills. Join a collaborative, mission-driven team committed to innovative solutions in the fintech space.

Qualifications

• 5+ years in Customer Success, Account Management, or fintech.
• Proven track record managing high-value customers with revenue expansion.
• Deep understanding of digital assets or SaaS platforms.

Responsibilities

• Own and manage end-to-end relationships with assigned APAC customers.
• Build and maintain Customer Success Plans and define KPIs.
• Drive adoption, renewals, and upsells for customer accounts.

Skills

Customer advocacy

Project management

Executive communication

Cross-functional collaboration

Complex technical/operational change management

Tools

CRM systems

Slack

Zoom

Job description

Fireblocks is a global leader in digital asset security and infrastructure. With over $10 trillion in digital asset transfers secured and a valuation of $8 billion, Fireblocks enables banks, fintechs, Web3 companies, and institutions to safely custody, transfer, and issue digital assets using their enterprise-grade platform.

Customers include:

BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and 2000+ institutional clients.

Function: Post-sale client relationship ownership

Seniority: Mid-level (5+ years experience)

Team: Customer Success

Key Focus: Customer retention, engagement, growth, and satisfaction

• Own and manage end-to-end relationships with assigned APAC customers
• Build and maintain Customer Success Plans, define KPIs, and ensure alignment with client goals
• Act as a trusted advisor, helping clients leverage the Fireblocks platform for strategic initiatives
• Conduct Executive Business Reviews (EBRs) and regular roadmap discussions
• Collaborate cross-functionally with Sales, Product, Support, and Services teams
• Drive adoption, renewals, and upsells (expansion deals of $400K–$800K+ annually)
• Translate usage data into actionable recommendations for customers
• Identify customer health risks, manage escalations, and work proactively to solve problems
• Advocate for customers internally, helping shape product roadmap based on client feedback

Who They’re Looking For

Experience

• 5+ years in Customer Success, Account Management, SaaS vendor/integrator, or fintech
• Background in managing complex technical/operational change for large enterprise clients
• Proven track record with high-value customers, ideally with expansion revenue of $400K+ per year
• Strong project management and executive communication skills
• Able to translate business needs into technical solutions
• Deep understanding of digital assets, fintech, or SaaS platforms
• Strong interpersonal skills; excels in cross-functional collaboration
• Comfortable with tools like Slack, Zoom, CRM systems, and customer engagement platforms

You’ll thrive in this role if:

• You're passionate about customer advocacy and delivering long-term value
• You enjoy working at the intersection of fintech, blockchain, and enterprise tech
• You can manage complex enterprise relationships while juggling tactical and strategic tasks
• You’re a problem-solver who thrives in fast-paced, evolving environments
• Growth Potential: Fireblocks is expanding rapidly in APAC; this role is key to driving strategic retention and growth in the region
• Culture: Collaborative, mission-driven, diverse, and inclusive

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