Customer Service Transformation Leader

-; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading advisory firm in Singapore is seeking a Customer Service Manager to lead and mentor their customer service team, ensure exceptional service standards, and manage major client accounts. The ideal candidate will have a Bachelor's degree in Business Administration and at least 2 years in a supervisory role. This position offers a competitive salary and additional benefits including transport allowance and handphone reimbursement. Applicants can send their resumes to the provided email address.

Benefits

Transport allowance ($800)

Handphone reimbursement (up to $60)

Sign-on Bonus

Qualifications

• At least 2 years in a Customer Service Supervisory role.
• Experience in coaching and mentoring a team.
• Proficient in generating performance reports.

Responsibilities

• Lead and mentor the customer service team to deliver exceptional service.
• Oversee daily operations and prompt resolution of customer inquiries.
• Manage major client accounts and ensure contract adherence.

Skills

Team leadership

Customer service management

Sales lead management

Digital transformation

KPI monitoring

Education

Bachelor's Degree in Business Administration

Job description

A leading advisory firm in Singapore is seeking a Customer Service Manager to lead and mentor their customer service team, ensure exceptional service standards, and manage major client accounts. The ideal candidate will have a Bachelor's degree in Business Administration and at least 2 years in a supervisory role. This position offers a competitive salary and additional benefits including transport allowance and handphone reimbursement. Applicants can send their resumes to the provided email address.