Customer Service Specialist

MARCOLIN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading eyewear company in Singapore is seeking a Customer Service professional with 2-3 years of experience. The role involves managing the customer database, handling logistics, and supporting sales and marketing activities. Candidates with experience in eyewear or luxury goods will be favored. This position offers a competitive salary, health insurance from day one, and employee discounts. The ideal candidate will possess strong communication skills, proficiency in CRM, and an organized approach to manage multiple projects effectively.

Benefits

Competitive salary package

Health insurance from day one

Smart working policy

Employee discounts on products

Qualifications

• 2-3 years of previous full-time experience in Customer Service in a competitive market.
• Experience in the field of Eyewear/fashion/luxury goods is a plus.
• Structured approach with a proven track record of CRM in a consumer-focused environment.

Responsibilities

• Organize and manage the customer database for Singapore & Malaysia.
• Manage the entire logistic process flow with HQ.
• Provide service to assigned customers for issues related to sales.
• Support sales and marketing with reports and data analysis.
• Assist in all sales events and showroom inventory management.
• Contribute to continuous process improvement.

Skills

Customer Service

Data Analysis

Communication

CRM Management

Tools

Excel

SAP

Job description

Overview

Marcolin is a worldwide leading group in the eyewear industry founded in 1961 in the heart of the Veneto district, Italy. It stands out for the unique ability to combine craftsmanship with advanced technologies through the constant pursuit of excellence and continuous innovation. The portfolio includes house brands (WEB EYEWEAR, ic! berlin), as well as licensed brands: TOM FORD, Guess, adidas Sport, adidas Originals, Christian Louboutin, Max Mara, Zegna, GCDS, MAX&Co., MCM, Tod's, Pucci, BMW, K-Way®, Kenneth Cole, Timberland, GANT, Harley-Davidson, Marciano and Skechers. Through its own direct network and global partners, Marcolin distributes its products in more than 125 countries.

www.marcolin.com

What you will do

• Organizing and managing the customer database for Singapore & Malaysia. Inserting, managing and monitoring orders & delivery process; supporting Sales Managers to ensure that commercial policies and sales agreements are respected.
• Managing the whole logistic process flow, as interface with HQ Planning and Logistics and Customer Service itself.
• Providing service and assistance to the assigned customers for any issues related to the commercial and after-sales flow, and accounting matters.
• Supporting sales and marketing teams in daily activities, such as reports generation, data analysis, POP orders, etc.
• Assisting in all sales events and actively supporting the commercial session.
• Manage sample set orders and allocations and assist in maintaining the showroom sample inventory.
• Contribute to continuous process improvement and support the implementation of customer service or system enhancements.
• Administer the Employee Eyewear Benefits Programme.

Do you have what it takes?

• 2-3 years of previous full-time work experience in Customer Service teams, active in a highly competitive, brand sensitive, service-oriented market.
• Work experience in the field of Eyewear/fashion/luxury goods is an advantage.
• Structured approach to business and sales, well organized and with proven track record of CRM within a consumer-focused environment.
• Proficient computer skills (Office especially Excel, SAP knowledge is advantageous).
• Strong communications, positive thinking, ability to listen, recognized team player;
• Capable of working independently with the ability to manage multiple projects with tight deadlines simultaneously.

What is on the offer

• Competitive salary package
• You will have the opportunity to grow as the business grows and be involved in that growth journey planning.
• Health insurance from day one
• Smart working policy
• Employee discounts on products