Customer Service Officer Required in Singapore

Singapore Jobs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading employer in Singapore is seeking a Customer Service Officer. This entry-level position involves delivering personalized service in a call centre, identifying customer needs, and providing appropriate solutions. Ideal candidates should possess strong communication skills and a customer-centric approach. No prior experience is required, although previous experience in customer service is preferred.

Qualifications

• No experience required.
• Prior experience in call centres or customer service is highly preferred.
• Comfortable to be in a call centre role.

Responsibilities

• Deliver personalized service over the telephone to customers in a call centre.
• Provide appropriate solutions and attention to customer needs.
• Identify cross-sell opportunities during customer interactions.

Skills

Strong communication skills

Customer centricity

Adaptable and fast learner

Job description

Overview

Customer Service Officer Required in Singapore – Singapore Jobs

Join to apply for the Customer Service Officer Required in Singapore role at Singapore Jobs.

Responsibilities

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Qualifications

• No experience required
• Prior experience in call centres or customer service is highly preferred
• Comfortable to be in a call centre role
• Committed and focused
• Strong communication skills
• Adaptable and a fast learner
• Strong customer centricity

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Advertising Services

Next steps

Drop your resume and contact us to follow-up, or send your resume to [e-mail]

Email Topic: Customer Service Officer

Disclaimer

Only shortlisted candidates will be contacted