Customer Service Officer - Command Centre

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy is seeking a Customer Service representative for the Command Centre in Singapore. The role involves handling inbound and outbound calls, recording incidents, monitoring automated car parks, and preparing daily reports. Candidates should be proactive and able to manage inquiries effectively. This position offers career progression opportunities and an attractive salary package.

Benefits

Career Progression Opportunities

Attractive Salary Package

Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from the Public.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor HDB Server PCs and ensure they are in good working condition.
• Check incoming email regularly and process work requests promptly.
• Monitor working KPIs for HDB car parks and send reminders as needed.
• Prepare and submit daily reports.

Job description

Company Benefits & Incentives
Career Progression Opportunities!
Attractive Salary Package

Customer Service (Command Centre)

Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
• Prepare and submit CC Daily Report and HDB Feedback Report daily.

Interested applicants can send your resume to✉ kylergan.supreme(gmail.com) and allow our Consultants to match you with our Clients. No Charges will be incurred by candidates for any servicerendered.
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683