Customer Service Officer

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prominent lifestyle beauty lounge in Singapore is looking for a Customer Service Officer to enhance customer experiences. You will be responsible for communicating with customers, addressing their needs, and ensuring satisfaction. Ideal candidates should be professional, service-oriented, and able to handle feedback effectively. Opportunities for career progression and staff benefits, including discounts and leave, are available. Apply if you have a passion for customer service!

Benefits

Staff Discounts

Birthday Vouchers

Annual Leave

Good performance annual increment

Referral incentive

Qualifications

• Well-groomed professional appearance to suit salon image.
• Passionate about serving customers.
• Prior experience in customer service, preferably in the beauty industry.

Responsibilities

• Communicate with customers and understand their needs.
• Handle and resolve customer feedback and concerns.
• Ensure a wonderful salon experience to increase customer retention.
• Schedule customers' appointments and perform ad-hoc duties.

Skills

Good communication skills

Service-oriented

Ability to handle customer feedback

Job description

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)
• Walking on Sunshine
• You Are My Sunshine
• Ministry of Scalp Therapy
• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

Communicate with customers, understand their needs and attend to their queries

Handle and resolve customers’ feedbacks and concerns

Ensure a wonderful salon experience for our customers to increase customer retention

Handling phone enquiries with etiquette

Serving light refreshments to customers and attending to their needs

Schedule customers’ appointments and other ad-hoc duties as assigned

Gather customer satisfaction levels and feedback on customer services for continuous improvement

Provide feedback and ideas to improve operations and enhance customer experience

Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

Well-groomed and maintain a professional self that suits our salon image.

Good and precise communication skills

Service oriented and passionate about serving customers

Prior experience in the beauty line would be advantageous

Prefer can start immediately

WHAT TO EXPECT :

Training is provided

Opportunity for career progression

Staff Discounts

Birthday Vouchers

Annual Leave, Marriage and Compassionate leaves

Good performance annual increment

Referral incentive