Customer Service Officer

Helius Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading banking service provider in Singapore is seeking a Customer Service Officer to provide top-notch assistance to customers regarding banking inquiries. The ideal candidate must possess a diploma or higher and be willing to work non-negotiable afternoon shifts. Experience in the banking industry is preferred but not required if you have solid customer service experience. This role offers a base salary, transportation allowance, shift allowance, and performance bonuses.

Benefits

Base Salary

Transportation allowance

Shift allowance

Performance bonus

Qualifications

• Must be willing to work the afternoon shift.
• Experience in the banking industry preferred.
• Experience in customer service if no banking experience.

Responsibilities

• Deliver personalized service to customers over the phone regarding banking products.
• Provide accurate, timely, and effective solutions to customer needs.
• Identify cross-selling opportunities during conversations.
• Maintain high service standards for customer satisfaction.
• Gather feedback and highlight trends for process improvement.

Skills

Customer service

Cross-selling

Problem-solving

Education

Diploma or higher qualification

Job description

Position: Customer Service Officer

Employment Type: 12-month contract (renewable)

Location: Jurong East or Changi, based on client assignment.

Working Arrangement: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.

Working Hours in SG time: Morning or Afternoon Shifts (as per client assignment)

• Morning: 9am - 6pm, 10am - 7pm
• Afternoon: 1pm-10pm, 2pm-11pm, 3pm to 12 midnight

About the Role

We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, identifying opportunities to cross-sell, and ensuring a smooth customer experience.

Key Responsibilities

• Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Identify and act on cross-selling opportunities during customer conversations.
• Maintain high service standards to achieve complete customer satisfaction.
• Gather customer feedback and highlight trends or issues for process improvement.

Qualifications

• Diploma or higher qualification is required.
• Must be willing to work the afternoon shift (non-negotiable).
• Not required but preferred:
• Has experience working in the banking industry, OR
• Has experience in customer service (if no banking industry experience).

Perks

Base Salary +Transportation allowance + Shift allowance + Performance bonus.