Customer Service Manager (Healthcare)

-; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Singapore is seeking an Operations Manager to oversee service point operations and manage frontline staff. The role requires 2-3 years of experience in a healthcare environment and strong leadership skills. Responsibilities include daily operations, staff management, and ensuring patient satisfaction. Interested candidates should send their resumes via WhatsApp.

Qualifications

• At least 2 - 3 years' experience in managing healthcare frontline staff.
• Strong leadership & communication skills.

Responsibilities

• Responsible for daily operations of service point operations.
• Manage a group of non-nursing staff providing services.
• Conduct staff recruitment and retention.
• Work with department managers to ensure a positive experience for patients.
• Ensure facilities are patient friendly and safe.
• Partner with Ops & Admin department managers.
• Devise innovative services to improve service levels.
• Manage annual financial budgeting and reviews.

Job description

Company's Profile

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient's health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Work Location: West (nearest MRTs: Queenstown/Commonwealth)

Job Responsibilities

• Responsible for daily operations of service point operations, including front counter services, administrative / operational matters
• Manage a group of non-nursing staff providing services in service points, including conducting appraisals, induction, orientation and necessary training
• Conduct staff recruitment and retention
• Partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the Ops & Admin department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Develop and carry out business plans in conjunction with clinical chiefs to ensure that business goals are reached
• Manage annual financial budgeting and regular reviews with clinical heads, and development of new business

Requirements

• At least 2 - 3 years' experience in managing healthcare frontline staff, experience in any clinic/hospital setting will be a strong advantage
• Strong leadership & communication skills

Interested candidates may whatsapp your resume to 8222 9246. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426