Customer Service Manager

ALL ABOUT O PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A customer service company in Singapore is seeking a dedicated individual to manage and mentor team members, ensuring exceptional customer experiences. Responsibilities include training staff, designing procedures for user experience, and resolving customer complaints professionally. Ideal candidates should have previous customer service experience, effective communication skills, and an interest in the beauty industry is a plus.

Qualifications

• Prior experience in the customer service field is essential.
• Professional appearance is required to meet company standards.
• Experience in the beauty industry will be an added advantage.

Responsibilities

• Manage and mentor team members for optimal customer experience.
• Design procedures with senior management for best user experience.
• Resolve customer complaints professionally and satisfactorily.

Skills

Customer service orientation

Effective communication skills

Ability to remain calm under pressure

Digital literacy

Job description

Responsibilities

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus