Customer Service Executive (Tuas) (5days) (Meals provided)

SIN CHEW WOODPAQ PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dynamic individual to enhance customer relationships as a Customer Service Representative. Responsibilities include responding to inquiries, preparing quotations, and ensuring customer satisfaction. Ideal candidates should have at least 2 years of experience, preferably in a customer service or sales coordinator role. Strong communication skills in English are essential. Join us to contribute to a customer-focused team environment.

Qualifications

• Minimally 2 years of working experience.
• Good command of written and verbal English.
• Experience in logistics industry will be an advantage.

Responsibilities

• Provide introductory information about the company to new customers.
• Respond to customer inquiries and advise on products.
• Build and maintain long term relationships with customers.

Skills

Customer service

Communication

Organizational skills

Multitasking

Initiative

Job description

Job Description:

• Provide introductory information about the company and its products and services to new customers
• Respond to customer inquiries
• Advise customers on products or services to best suit their specific requirements
• Prepare quotations and follow up with customers for their acceptance.
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.
• Prepare delivery orders and other relevant documents.
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.
• Resolve customers’ concerns, if any.
• Build and maintain long term business relationship with new and existing customers

Requirements:

• Minimally 2 years of working experience
• Prior customer service or sales coordinator experience will be an advantage
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills