Customer Service Executive(Jurong/Logistics Industry)

OAKTREE CONSULTING; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Customer Service Officer to manage day-to-day customer service tasks and ensure satisfaction. The ideal candidate will have at least one year of experience, strong customer account management skills, and proficiency in Microsoft Office. Responsibilities include overseeing service operations, managing complaints, and processing orders. This role offers a collaborative work environment and opportunities for process improvements.

Qualifications

• Minimum 1 year of relevant customer service experience.
• Reliable and collaborative team player.
• Good attendance and punctuality.

Responsibilities

• Oversee the day-to-day management of customer service.
• Process and monitor customer orders and returns.
• Manage service complaints and provide solutions.

Skills

Customer account management

Service-oriented attitude

Microsoft Office proficiency

Problem-solving abilities

Multitasking

Education

Higher NITEC or Diploma/Degree or equivalent

Tools

WMS

Job description

Specific Responsibilities:

• Oversee the day-to-day management of all aspects of customer service. • Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned. • Promote excellent customer service and ensure consistent customer satisfaction. • Manage/Resolve service complaints and provide solutions in a professional manner • Perform billing tasks, including invoicing and inventory managing. • Liaise with suppliers and transport partners for smooth flow of goods • Handle escalations related to stock discrepancies, delays, or damages • Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch. • Process customer orders, returns and exchanges. • Identify and facilitate with superior in work process improvement • Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time. • Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Job Specifications/Requirements:

• Higher NITEC or Diploma/Degree or its equivalent. • Good understanding of customer account management. • Friendly, service-oriented, and customer-focused attitude. • Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook,Powerpoint) • A reliable and collaborative team player • Excellent problem-solving and multitasking abilities. • Minimum 1 year of relevant customer service experience. • Familiar with WMS is an added advantage • Good attendance and punctuality.

Please submit resumes to [e-mail] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.