Customer Service Executive (Jurong East) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Client Management Executive. The role involves managing customer communications, ensuring timely order deliveries, and fostering strong client relationships. Candidates should hold a Polytechnic Diploma or a BA degree in Business Administration and have prior experience in customer support. This full-time position offers a salary range of $3,500 to $4,500 and requires effective communication and analytical skills.

Qualifications

• Candidates should have a Polytechnic Diploma or BA degree, preferably in Business Administration or a related field.
• Previous experience in Customer Support roles is highly preferred.

Responsibilities

• Manage customer emails and calls to coordinate delivery orders.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record inquiries, feedback, and complaints for training purposes.
• Follow up on customer interactions via email to ensure satisfaction.
• Analyze and report on customer interaction trends.

Skills

Customer support

Communication

Emotional intelligence

Time management

Education

Polytechnic Diploma or BA degree in Business Administration or related field

Job description

• Position title :Client Management Executive
• Location:Jurong East, West Region
• Working Days :5.5 days
• Working Hours:Mon – Fri, 8.30am – 5.30pm. Sat (Alt) 8.30am – 12.30pm)
• Salary : $3,500 - $4,500

Job Scope

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Previous experience in Customer Support roles are highly preferred.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474