Customer Service Executive in Air Freight

ST VENTURE EMPLOYMENT AGENCY; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading logistics company is looking for a Customer Service Executive in Singapore. In this role, you will manage freight quotations, bookings, and customer inquiries while ensuring accurate invoicing. The ideal candidate should possess strong communication skills and a strategic mindset for identifying growth opportunities. Applicants should be knowledgeable about IATA regulations and have experience in airline booking systems. This position offers the opportunity to engage with clients across global markets and contribute to successful logistics operations.

Qualifications

• Experience in freight quotations and bookings is preferred.
• Knowledge of cargo handling standards is essential.
• Ability to manage customer inquiries effectively.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Prepare accurate and competitive quotations for air freight.
• Verify cargo classification and handling needs.
• Book cargo space directly with airlines and confirm schedules.
• Generate and send invoices based on confirmed bookings.
• Manage disruptions and coordinate alternative solutions.
• Source contacts for lead generation and explore new markets.
• Prepare rate confirmations and booking summaries.
• Collaborate with operations and sales teams.

Skills

Strong communication skills

Organization

Negotiation skills

Knowledge of IATA DG regulations

Familiarity with airline booking systems

Proficiency in CRM tools

Strategic mindset

Effective problem solving

Job description

Job Description

The Customer Service Executive is responsible for freight quotations, bookings, cargo requirement checks, invoicing, and lead generation across global networks and emerging markets. Job Scope: Customer Service Executive (Air Freight)

1. Customer Engagement

Serve as the first point of contact for customer inquiries. Understand shipment requirements and provide tailored air freight solutions. Maintain professional communication throughout the quotation and booking process.

2. Quotation & Rate Sourcing

Prepare accurate and competitive quotations based on shipment specs. Source rates from airlines, co-loaders, and overseas agents. Negotiate spot rates and maintain updated rate sheets.

3. Cargo Requirements & DG Checks

Verify cargo classification (e.g. Dangerous Goods) and handling needs (e.g. pivot loading, temperature control). Coordinate with DG specialists to ensure proper documentation and compliance. Advise customers on packaging, labelling, and regulatory requirements.

4. Airline Booking

Book cargo space directly with airlines. Confirm flight schedules, routing, and space availability. Resolve booking discrepancies and rebooking needs.

5. Invoicing & Billing

Generate and send invoices based on confirmed bookings. Ensure billing accuracy and follow up on payments.

6. Troubleshooting & Exception Handling

Manage disruptions such as flight offloaded, airport strikes, or embargoes. Coordinate alternative solutions and communicate proactively with clients. Escalate critical issues to operations or management when needed.

7. Lead Generation & Market Outreach

Source contacts from global freight alliances (e.g. World Cargo Alliance) and initiate outreach for potential collaborations. Identify and engage local sea freight players to explore cross-modal opportunities and partnerships. Research and target new markets, especially emerging trade lanes or underserved regions. Maintain a lead database and track engagement outcomes. Support sales team by forwarding warm leads and insights from outreach efforts.

8. Documentation Support

Prepare rate confirmations, booking summaries, and quotation templates. Ensure all customer-facing documents are accurate and professionally formatted.

9. Internal Coordination

Handover confirmed shipments to operations with full cargo and booking details. Collaborate with sales, pricing, and finance teams to align on strategy and execution.

Key Skills

• Strong communication, outreach, and negotiation skills.
• Strong organizational and multitasking skills.
• Knowledge of IATA DG regulations and cargo handling standards.
• Familiarity with airline booking systems and freight platforms.
• Proficiency in CRM tools and lead generation platforms.
• Strategic mindset for identifying growth opportunities across air and sea freight.
• Effective communication and coordination abilities.
• Effective problem solver.
• Ability to think laterally and enjoys exploring ways to streamline processes.