Customer Service Executive

Chopard (Asia) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury goods company in Singapore is seeking a professional for Oracle administration, managing client repairs and inquiries, and quality defect reporting. The ideal candidate has a diploma in Business Administration and at least 3 years of experience. Strong analytical, organizational, and communication skills are required, alongside proficiency in Oracle and Microsoft applications. This role demands attention to detail and the ability to work independently under pressure.

Qualifications

• 3 years of experience in a similar capacity.
• Ability to work independently and under pressure.
• Experience handling luxury items with care.

Responsibilities

• Oversee Oracle administration including invoicing and quality control.
• Manage repairs and enquiries for local and overseas retailers.
• Report quality defects and analyze repair statistics.

Skills

Analytical thinking

Organizational skills

Communication skills

Trustworthiness

Education

Diploma in Business Administration or related field

Tools

Oracle

Salesforce

Microsoft Excel

Microsoft Word

Job description

Responsibilities

• Oracle administration (ROs, estimate, task, debrief, invoicing, overall QC)

• Manage all local and overseas retailers repairs/enquiries>

• Manage and resolve client complaints and/or feedbacks

• Quality Defect reporting

• Next service / Exchange program / Refurbishment / Quick service administration

• Quarterly stock take (supporting Boutique)

• Repair statistics and workshop productivity analysis

• Back up for spare parts administration

• Support CS department on administration work i.e. reporting and ad hoc duties assigned

Requirements

• Diploma in Business Administration, Hospitality or related field with 3 years of experience in similar capacity.

• Possesses a strong analytical mind, well-organized and an eye for detail

• Trustworthy and ability to handle luxury items with care, accuracy & commitment.

• Excellent writing and communication skills

• Able to work independently, meet tight deadlines, work under pressure with minimum supervision.

• IT competency – Microsoft Words and Excel. Experience in Oracle, Salesforce and/or CEGID will be an added advantage