Customer Service Executive

SmartHire by SEEK; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Executive to join their call centre team. In this role, you will resolve customer inquiries and deliver outstanding service, while managing a high volume of calls. The ideal candidate will have a post-secondary certificate and possess strong communication skills, both verbal and written. Flexibility to work on a rotating shift basis, including weekends and public holidays, is necessary. Training will be provided for those without experience.

Qualifications

• Passion for helping others in customer service roles.
• Strong verbal and written communication skills.
• Basic computer literacy and knowledge of Microsoft Office.

Responsibilities

• Resolve customer inquiries timely and accurately.
• Deliver outstanding service to callers.
• Efficiently manage high volumes of inquiries.

Skills

Customer service enthusiasm

Effective communication

Tech-savvy

Education

Post-secondary Certificate

Tools

Microsoft Office

Job description

Our client is seeking a Customer Service Executive (Call Centre) to join their team!

What you'll be doing?

Resolve customer inquiries: Formulate resolutions and respond to customer queries in a timely and accurate manner.

Provide excellent service: Deliver outstanding customer service to callers, ensuring their needs are met with professionalism and care.

Handle high call volumes: Efficiently manage a high volume of inquiries in a fast‑paced environment.

Adapt to diverse needs: Support both English‑speaking and non‑English speaking callers, utilizing your language skills to assist a wide range of customers.

Who are they looking for?

Customer service enthusiasts: Individuals with a passion for helping others providing exceptional customer service.

Effective communicators: Strong verbal and written communication skills, with proficiency in English. Additional language skills are a plus to support diverse callers.

Tech‑savvy individuals: Basic computer literacy and knowledge of Microsoft Office to efficiently manage customer information and inquiries.

Flexible schedules: Willingness to work on a 5‑day work week, including weekends and public holidays, with rotating shifts.

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

Minimum Post‑secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage.

Good communication, telephone, interpersonal and customer relations/service skills.

Proficient in written and conversational English. Mother Tongue will be advantageous to support non‑English speaking callers.

Must possess basic computer literacy and knowledge in Microsoft Office.

Able to work in a fast‑paced environment due to high volume of inquiries.

Must be able to work 5 days'work week (including weekends & public holidays) on 3‑rotating shift (shift allowance being provided accordingly).

No working experience is welcome to apply as on‑the‑job training will be provided.