Customer Service Executive

BAKERY BRERA AND FINE FOODS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A popular bakery and cafe in Singapore is seeking motivated individuals for customer service roles. Responsibilities include serving customers, managing orders, and maintaining high hygiene standards. Ideal candidates are encouraged to apply for a long-term relationship to grow with the bakery. Training is provided for those with an interest in bread and pastries.

Qualifications

• Possess good product knowledge of bread and pastries (training provided).
• Seeking long-term working relationships to grow with the company.
• Capable seniors and homemakers are welcome.

Responsibilities

• Serve customers (corporate, walk-in, online, events) with pride and care.
• Manage order fulfillment and ensure customer satisfaction.
• Develop and monitor housekeeping and hygiene standards.

Job description

You will be working with a great team serving esteemed customers in a buzzing bakery. Bakery Brera is committed to being a leading artisanal bakery & cafe, providing quality baked products and customer service that emphasizes empowerment, continuous improvement, education, and community service. Our goal is to become a progressive SME of the future.

We are looking for mature individuals to work in our professional artisan bakery & cafe, with the following responsibilities:

1. Serve customers (corporate, walk-in, online, events) with pride and care.
2. Opportunity to work from home for planning, paperwork, customer inquiries, invoicing, ordering, supplier management, sourcing, social media, and strategic marketing.
3. Gain experience to undertake executive tasks such as staff scheduling, process improvement, and product testing.
4. Manage and curate menus for corporate clients, parties, and events.
5. Embrace operational efficiency by carrying out SOPs, managing costs, improving productivity, and promoting sales.
6. Promote products and provide value-added information, such as allergy and dietary requirements.
7. Deliver service excellence by consulting with walk-in, online, and corporate customers, including social media interactions.
8. Develop and monitor housekeeping and hygiene standards.
9. Check stock levels and manage replenishment.
10. Manage order fulfillment and ensure customer satisfaction.
11. Possess good product knowledge of bread and pastries (training provided).
12. Manage mobile apps, POS, and laptop applications.
13. Build and maintain relationships with customers.
14. Serve with a mission heart, inspired and dedicated individuals.
15. Seeking long-term working relationships to grow with the company.
16. Capable seniors and homemakers are welcome.
17. Open to locals and Singapore PRs only.
18. Interested candidates can WhatsApp or call Thrina at 98163637 for a quick chat.