Customer Service Executive

HOME CLICK PTE. LTD.; Serangoon Garden Circus; On-site; SGD 30,000 - 40,000; Full time

Job summary

A dynamic customer service company in Singapore is looking for a Customer Service Executive. The ideal candidate will possess strong communication skills, be customer-focused, and have a grasp of personal data protection. Responsibilities include addressing customer inquiries, analyzing feedback for service improvement, and maintaining service quality. Weekend availability is a must. Join a supportive team that values continuous learning.

Qualifications

• Proven experience in a customer service role.
• Knowledge of personal data protection.
• Availability to work on weekends.

Responsibilities

• Communicate effectively with customers.
• Provide advice on data protection regulations.
• Analyze customer feedback for improvements.
• Follow up on customer concerns.

Skills

Customer-focused

Problem-solving abilities

Excellent communication

Detail-oriented

Job description

Join Our Team as a Customer Service Executive – Where Every Interaction Matters!

Are you passionate about helping others and delivering exceptional customer experiences? Do you thrive in a collaborative environment, enjoy learning new things, and constantly look for ways to improve how things work? If so, we want to hear from you!

We are looking for a Customer Service Executive who brings energy, empathy, and professionalism to every customer interaction. In this role, you'll play a crucial part in maintaining our high standards of service and ensuring every customer feels heard, supported, and satisfied.

What You’ll Be Doing:

• Communicating clearly and effectively with customers, addressing inquiries and concerns with empathy and efficiency.
• Providing expert advice on personal data protection and ensuring compliance with relevant privacy regulations.
• Standardising customer service responses to maintain a consistent, high-quality experience across all channels.
• Gathering and analyzing customer feedback to drive continuous improvements in service delivery.
• Collaborating with internal teams to resolve complex issues and deliver seamless support.
• Identifying opportunities to enhance customer experience and streamline service processes.
• Following up to ensure full resolution of customer concerns, building strong and lasting relationships.
• Tracking key customer service metrics such as response time and resolution rate to ensure performance targets are met.
• Contributing to the evolution of customer service policies that support our commitment to excellence.
• Engaging in proactive retention efforts, offering tailored support to meet customer needs.

What We’re Looking For:

• Enthusiastic and customer-focused individuals who take pride in creating positive experiences.
• Proven experience in a customer service role with a solid understanding of best practices.
• Knowledge of personal data protection and how to apply it in daily work.
• Excellent communication and interpersonal skills – professional, clear, and friendly.
• Strong problem-solving abilities and a proactive approach to resolving concerns.
• Team players who enjoy working with others, sharing knowledge, and learning new things.
• Detail-oriented multitaskers who can thrive in a fast-paced environment.
• A passion for continuous improvement and making processes better.
• Availability to work on weekends – this is a must.

Why Join Us?

You'll be part of a supportive, dynamic team where your contributions make a real impact. We believe in continuous learning, open communication, and always looking for ways to improve. If you're enthusiastic about serving customers and want to grow your career in a collaborative and evolving environment, this could be the perfect fit.

Ready to make a difference? Apply now and be part of something great.