CUSTOMER SERVICE EXECUTIVE

CLASQUIN SINGAPORE PTE LTD; Serangoon Garden Circus; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Executive to manage customer interactions and ensure satisfaction. The role requires a diploma and at least 3 years of experience in Freight Forwarding. Candidates should possess excellent communication skills and be adept at problem-solving under pressure. The company values customer-oriented individuals who can contribute to operational excellence.

Qualifications

• Minimum 3+ years' relevant experience in sales & operational roles in the Freight Forwarding industry.
• Sound understanding and knowledge of the Freight Forwarding industry.
• Good command of written and spoken English.

Responsibilities

• Act as first contact point for customer service.
• Drive customer engagement, satisfaction, and retention.
• Prepare shipping documentation.

Skills

Customer-oriented

Excellent communication

Team skills

Problem-solving

Flexibility

Education

Diploma or above in any disciplines

Job description

Overview

Reporting to: Customer Service Manager

Geographical scope: Singapore

Main Missions

• As Customer Service Executive you will be responsible to:
• Support sales department.
• Support customer service requirements in terms of operations, sales and solutions.
• Ensure customer satisfaction and retention.
• Optimize the delivery of solutions to clients.

Responsibilities

• Act as first contact point for customer service.
• Ensure all enquiries or other communications are actioned promptly and efficiently.
• Drive customer engagement, satisfaction and retention.
• Working on an open, interactive relation with customer by phone and email.
• Respond to customers’ requests in a timely manner, identifying + solving issues, complaints or disputes in a professional manner.
• Qualify customer inquiries, provide quotations, and follow up to ensure quotations are accepted + closed.
• Planning and arrangement of international consignments.
• Prepare shipping documentation.
• Establish and strengthen operational service quality and customer relation daily interactions, regular visits and by pro-actively advising and consulting to ensure customer satisfaction.
• Support customer onboarding in line with working instructions and/or SOP, ensuring inclusion + transfer of customer requirements into Clasquin’s systems alongside the (initial) customer order.
• Create, review + refine customer reports.
• SOP Management & Monitoring compliance at country/branch level.
• Maintain a good relationship with vendors, suppliers and service providers to secure space and cost competitiveness.

Skills and Experience

• Diploma or above in any disciplines.
• Minimum 3+ years' relevant experience in sales & operational roles the Freight Forwarding industry.
• Demonstrate flexibility and team skills.
• Sound understanding and knowledge of Freight Forwarding industry.
• Demonstrated ability to synthesize customer requirements to develop innovative solutions.
• Excellent communication and interpersonal skills.
• Good command of written and spoken English.
• Pleasant personality, customer-oriented and able to work under pressure.